Contact Information

New Account Requests: 

      • All organizations other than Hamilton Health Sciences: contact your organization’s ClinicalConnect Local Registration Authority
      • HHS physicians or staff: use GET-IT within Citrix to request an account. If you do not have access to GET-IT, please email HHS’ Computer Access Management team at or call ext. 44201.

Password/Account Support:

If you’ve forgotten your password to access ClinicalConnect or are having trouble logging in, please contact:

      • All organizations other than HHS: visit Self-Service Password Manager (SSPM) to manage your password profile or contact your organization’s Local Registration Authority for assistance
      • HHS physicians or staff: email the HITS Helpdesk at or call ext. 43000.

Technical Support When Using ClinicalConnect:

Contact the HITS Helpdesk by email: or phone: (905) 521-2100 ext. 43000.

General Feedback:

For general inquiries or to provide feedback, please email at