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ClinicalConnect Participant Organizations each have a designated Identity/Account Provider which determines what type of credentials their authorized users use to access ClinicalConnect. ClinicalConnect can be accessed from this Quick Links page using a supported web browser, or launched directly from your Hospital Information System (in select hospitals).
If you’re unsure of who your Identity Provider is, click here for a list of Participants that identifies your iDP.

The information below describes how to log into ClinicalConnect depending on your Identity/Account Provider.

ClinicalConnect Account Support:

If you’ve forgotten your password to access ClinicalConnect or are having trouble logging in, please refer to the Contact Information page for more information.

Accessing ClinicalConnect using credentials provided by HHS 

Image of the ClinicalConnect login page

ClinicalConnect can be accessed from using a supported web browser, or launched directly from your Hospital Information System (in select hospitals).

To log into ClinicalConnect:

1. Enter your username in the Username field.

2. Enter your password in the Password field. 

3. Select the appropriate authentication type from the drop down box: 

  • Partners
  • HHSC

4. Click the Login button.

a tip icon For first time users, you must change your temporary password before logging into ClinicalConnect. To change your password, click one of the links below the Login button.

Refer to the Self Service Password Manager documentation for additional information.


Image of the important ClinicalConnect messages window


ClinicalConnect related messages and information are posted in the Messages area below the Login. There may be multiple messages listed in the message centre. To view the details of a message, click on the message title. A popup is displayed showing the contents of the message. 

Click the Close button to close the message.



Logging Out 

You need to log out of ClinicalConnect after each session.

The log out option is located in top right corner of the screen where your log in name displays. To log out, click your name then click Logout.

Image of finding logout details


Accessing ClinicalConnect using ONE ID or Your Organization's Federated Credentials

ClinicalConnect must be accessed from this web address when using ONE ID credentials or your own organization’s federated credentials: You will be automatically re-directed to eHealth Ontario’s ONE ID Federation Operator Login Page.

Your Local Registration Authority who requested your ClinicalConnect access would have informed you of your log in credentials and the iDP type to select from this screen.

1. Select either ONE ID or you organization's name from the drop down.

Image of selecting service provider


2. Enter your ONE ID or organization's credentials.

Image of putting in ONE ID credentials


Logging Out of Ontario Health's ONE ID Service

If you no longer require ONE ID access for any other services you are using, you must also log out of ONE ID after logging out of ClinicalConnect by clicking on the link shown below.


A message will display, confirming that you have logged out of the ONE ID Service.


ClinicalConnect Session Timeout 

By default your ClinicalConnect session will timeout after 20 minutes of inactivity. You will receive a pop-up message before being automatically logged out:

Image of session out

Click the Logout button if you want to exit or click Cancel if you are still using ClinicalConnect.