Contact Information

New ClinicalConnect Account Requests: 

  • All organizations other than Hamilton Health Sciences (HHS): contact your organization’s ClinicalConnect Local Registration Authority. 
  • Hamilton Health Sciences' physicians or staff: email HHS’ Computer Access Management team at passadmin@hhsc.ca or call ext. 44201, or speak to your department manager who can request access for you. 
  • Non-physicians working for a Sole Practitioner (physician) Participant in ClinicalConnect: contact your physician (Sole Practitioner) who can create a ClinicalConnect account for you using the Access Governance System 

ClinicalConnect Account Support:

If you’ve forgotten your password to access ClinicalConnect or are having trouble logging in, please contact:

  • If you're using ONE ID credentials, please contact your organization's ONE ID LRA or Ontario Health (Digital Services)' Service Centre Support.
  • If you're not using ONE ID credentials and work at an organization other than HHS: visit Self-Service Password Manager (SSPM) to manage your password profile or contact your organization’s Local Registration Authority (LRA) for assistance.
  • If you work at Hamilton Health Sciences: email the HITS Helpdesk at helpd@hhsc.ca or call 905-521-2100 ext. 43000.

Access Governance System (AGS) Account Support:

If you’ve forgotten your password to log into the Access Governance System, please contact:

  • Sole Practitioner (Physician) Participants: call 905-577-8269 ext. 7 or email access@clinicalconnect.ca.
  • Legal Signing Authorities, Privacy Contacts, and ClinicalConnect Local Registration Authorities (excluding from Sole Practitioners' offices): call 905-521-2100 ext. 46727 or email cc-LRA@hhsc.ca

Technical Support When Using ClinicalConnect:

Contact the HITS Helpdesk by email: helpd@hhsc.ca or phone: (905) 521-2100 ext. 43000.


ClinicalConnect Privacy-Related Inquiries: 

Contact the ClinicalConnect Program Office by email: privacy@clinicalconnect.ca or phone: 905-577-8270 ext. 9.


ClinicalConnect Participation Agreement-Related Inquiries:

Contact the ClinicalConnect Program Office by email: agreements@clinicalconnect.ca


ClinicalConnect General Inquiries:

Contact the ClinicalConnect Program Office by email: info@clinicalconnect.ca or phone: 905-577-8270 ext. 1.