New ClinicalConnect Account Requests:
- All organizations other than Hamilton Health Sciences (HHS): contact your organization’s ClinicalConnect Local Registration Authority.
- Hamilton Health Sciences' physicians or staff: email HHS’ Computer Access Management team at email@example.com or call ext. 44201, or speak to your department manager who can request access for you.
- Non-physicians working for a Sole Practitioner (physician) Participant in ClinicalConnect: contact your physician (Sole Practitioner) who can create a ClinicalConnect account for you using the Access Governance System
ClinicalConnect Account Support:
If you’ve forgotten your password to access ClinicalConnect or are having trouble logging in, please contact:
- If you're using ONE ID credentials, please contact your organization's ONE ID LRA or Ontario Health's Service Centre Support.
- If you're not using ONE ID credentials and work at an organization other than HHS: visit Self-Service Password Manager (SSPM) to manage your password profile or contact your organization’s Local Registration Authority (LRA) for assistance.
- If you work at Hamilton Health Sciences: email the HITS Helpdesk at firstname.lastname@example.org or call 905-521-2100 ext. 43000.
Access Governance System (AGS) Account Support:
If you’ve forgotten your password to log into the Access Governance System, please contact:
- Sole Practitioner (Physician) Participants: call 905-577-8269 ext. 7 or email email@example.com.
- Legal Signing Authorities, Privacy Contacts, and ClinicalConnect Local Registration Authorities (excluding from Sole Practitioners' offices): call 905-521-2100 ext. 46727 or email cc-LRA@hhsc.ca.
Technical Support When Using ClinicalConnect:
Contact the HITS Helpdesk by email: firstname.lastname@example.org or phone: (905) 521-2100 ext. 43000.
ClinicalConnect Privacy-Related Inquiries:
ClinicalConnect General Inquiries:
Contact the ClinicalConnect Program Office by email: email@example.com or phone: 905-577-8270 ext. 1.