Multi-Factor Authentication for Supporting Systems Now In Effect

Multi-Factor Authentication (MFA), also known as two-step authentication, is now required to access various online systems that support the operation of ClinicalConnect including:
1.    The Access Governance System (AGS)
2.    Haystack iS Auditing & Surveillance System
3.    ClinicalConnect-Related SharePoint Sites

If you’re not sure if you registered a mobile device for MFA to access the systems above: please check for an authenticator app on your mobile device (likely Google Authenticator), or you may have chosen to register on your computer using a Google Chrome “Extension” (see puzzle piece in top right corner of Google Chrome internet browser). If registered, either the app, or the Extension, will provide a six-digit code that changes at regular intervals; this is the number you should type into the “Passcode” field (and do not include spaces) when logging into the supporting systems listed above.

If you did register a device, and need to change or register a new device for MFA, please log into https://manageMFA.clinicalconnect.ca to do so. Note: you will not be able to access this site unless you already have a "Passcode", because you previously registered at least one device for MFA. You cannot use this site to register a device for the very first time. 

If you determine you did not register a mobile device for MFA and can no longer access the systems above (and need to), please write to the ClinicalConnect Program Office at mfa@clinicalconnect.ca for further instructions, from the email address associated with your account/username normally used to access the system(s) above. Inquiries from other email addresses will not be accepted/processed.