Resource Centre - Patient Header and Demographic Information

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The patient's record displays a patient header and demographic informtation at the top of the screen that can be expanded or collaped to display additional encounter details.

Once you open a patient’s record you will see the patient header and demographic information at the top of the screen.Image of the patient header and demographic information

The Patient Header includes:

  • The patient’s name, MRN, Account number and HCN (if available)

  • Patient header icons located to the right can be used a quick alerts and can be hovered over

  • If the patient header is expanded, as shown above, showing additional encounter-specific data from the source system.


1. Collapse the Patient Header: Clicking the expand/collapse button in the patient header allows you to show and hide the patient’s demographic information.
More info:


Image of collapsed expand icon


2. Set your default preferences: To display the Patient Header in the collapsed position always, go to the Preference Setup Wizard by clicking under your name (top right corner). Go to Patient and General Preferences: Step 9 of 9 in the list, check the Patient Header Collapsed option, and then Save & Finish your changes.

You must log out of ClinicalConnect for these changes to be applied as your default view.

Image of Preference Setup Wizard Step 9 to Collapse Patient Header



Patient Header Icons

The following chart documents all the patient header icons that may be displayed in the patient header (if they apply to the patient).

 NOTE: Some patient header icons are also colour coded for quick recognition:

Image of the patient header icons

Icon Description

Image of the allergies icons with different options


Indicates if and what allergies the patient has. Colour coding for the allergies icons are as follows: 

  • Red Icon – Specific allergies have been added to the patient’s record

  • Blue Icon – No known allergies have been added to the patient’s record

  • Yellow Icon – No allergies have been added to the patient’s record or no available

add patient to worklist icon

Add Patient to Worklist

remove patient from worklist icon

Remove Patient from Worklist

Buttons for adding and removing a patient from your Worklist directly from the patient record.

Patient matches icon

Patient Matches

This indicates that more than one match has been found across the contributing source systems based on patient’s last name, date of birth and Health Card Number. 

Provincial repository data retrieves information based on the patient’s Health Card Number (HCN) match. The Patient Match details screen will display eHealth Ontario. In cases where a HCN is not available or invalid, data from the provincial repositories will not be accessible. Patient matches from the Ontario Laboratories Information System will display OLIS in the Source column.

Hover over the Patient Matches icon to display the number of matches found for the patient. 

Image showing patient matches icon with 5 matches

Click the icon to display a list of the matching patients.

VIP Patient flag icon

VIP Patient Flag

A star icon displays in the patient header if the patient has been tagged in the HIS system as a VIP patient.

Hover over the icon to view the alert details. The use of this flag may be customized by the source hospital system and is associated with the selected encounter only. If a new patient encounter is selected, this flag may not appear or may display a different alert.


Image of MRSA Positive message displayed when you hover over the VIP patient icon

Mother link icon

Mother Link

Provides a link to the mother’s record when the baby delivery visit is selected. 

Click the icon to open the mother’s record.

A tip icon Not all hospitals are currently linking the mother and baby in their source systems, and in such cases this icon will not appear in the patient’s record.

baby link icon

Baby Link

Provides a links to the baby’s record when the mother’s delivery visit is selected. 

Click the icon to view the baby’s record. In cases of multiple births, all babies will be listed. 

tip icon Not all hospitals are currently linking the mother and baby in their source systems, and in such cases this icon will not appear in the patient’s record.

deceased patient icon

Deceased Patient

Indicates the patient is deceased. 

Hover over the icon to display the date of death.


image showing the date of death

frequent ED visits icon

Frequent ED Visits

Indicates the patient has had five or more Emergency Department (ED) visits at acute care facilities in South West Ontario within the last 366 days. 

Click the icon to access the Visits module for a list of the patient’s encounters. 

Specific visit icon

Specific Visit

Indicates that this module retrieves data for selected visits only.

options icon


Indicates this module allows the user to choose between retrieving data for the selected visit or all visits by using the encounter filter. 

microfiche icon


Indicates that microfiche records exist for a patient in that facility. Contact the Health Records department of the source hospital for more information.

refresh icon


Updates the information in the view.

Video and PDF Help Function

Available when “?” (Help icon) displays in the Module toolbar.


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