ClinicalConnect System Notices

To learn more about ClinicalConnect Support Services, including how technical issues are prioritized, click here.

Current Unscheduled Data Outage/Portal Downtime

Date & Time	Data Impacted	More Info
July 3, 2019, 1116 hrs	Grand River Hospital & St. Mary's General Hospital	Some new diagnostic images from the impacted organizations are currently delayed from being contributed to the Southwestern Ontario Diagnostic Imaging Network and subsequently from appearing in ClinicalConnect. The image’s corresponding report is still available for review using ClinicalConnect. Users may contact the site directly for the image.
June 17, 2019	ClinicalConnect - Mobile Version	Lab Details from the Labs List or Components View do not display. It is recommended to use the Lab Expanded View in mobile to review Labs data.
April 18, 2019, 1511 hrs	Reports and Images from Certain Independent Health Facilities	Due to a technical issue, eHealth Ontario reports there are no diagnostic imaging reports past April 12, 2019, and no diagnostic images past April 15, 2019, viewable in ClinicalConnect from the following IHFs, for Participant Organizations authorized to view data from the DI Common Service [INC000003128612]: CCMSU Medical Imaging Inc. Clairhurst X-Ray & Ultrasound Cornwall Radiology Associates Inc. Finchview X-Ray & Ultrasound Greater Niagara Medical Imaging

Date & Time

Data Impacted

More Info

July 3, 2019, 1116 hrs

Grand River Hospital & St. Mary's General Hospital

Some new diagnostic images from the impacted organizations are currently delayed from being contributed to the Southwestern Ontario Diagnostic Imaging Network and subsequently from appearing in ClinicalConnect. The image’s corresponding report is still available for review using ClinicalConnect. Users may contact the site directly for the image.

June 17, 2019

ClinicalConnect - Mobile Version

Lab Details from the Labs List or Components View do not display. It is recommended to use the Lab Expanded View in mobile to review Labs data.

April 18, 2019, 1511 hrs

Reports and Images from Certain Independent Health Facilities

Due to a technical issue, eHealth Ontario reports there are no diagnostic imaging reports past April 12, 2019, and no diagnostic images past April 15, 2019, viewable in ClinicalConnect from the following IHFs, for Participant Organizations authorized to view data from the DI Common Service [INC000003128612]:

CCMSU Medical Imaging Inc.
Clairhurst X-Ray & Ultrasound
Cornwall Radiology Associates Inc.
Finchview X-Ray & Ultrasound
Greater Niagara Medical Imaging

Upcoming Scheduled Data Outage(s)/Portal Downtime(s)

Date & Time	Data Impacted	More Info
September 22, 2019, 0900 hrs - 1800 hrs	ClinicalConnect	The portal will be unavailable during this time.
September 29, 2019, 0000 hrs - 0600 hrs	Diagnostic Imaging Common Services (DI-CS), Primary Care Clinical Data Repository (pcCDR)	Due to eHealth Ontario system updates, the impacted repositories will be unavailable during this time.
September 30, 2019, 0100 hrs - 0500 hrs	Niagara Health, Hotel Dieu Shaver	Data from the impacted organizations will be unavailable during this time.
October 2, 2019, 2300 hrs - October 3, 2019, 0400 hrs	Brant Community Healthcare System	Data from the impacted organization will be unavailable during this time.

Features & Functionality Updates

Date of Notice	Users Impacted	Feature/Functionality Update
June 15, 2019	All Users	Release v5.0.4
February 28, 2019	All Users	New Cardiology Module & Other Portal Updates
October 25, 2018	Participant Organizations Enabled with Access to DHDR	New DHDR Features/Functionality
October 16, 2018	All Users	Portal Updates
September 11, 2018	London & Area Hospitals	Diagnostic Images Now Launching