ClinicalConnect System Notices

To learn more about ClinicalConnect Support Services, including how technical issues are prioritized, click here.


Current Unscheduled Data Outage/Portal Downtime

Date & Time

Data Impacted

More Info

January 7, 2021, 0830 hrs Images generated at hospitals in SW Ontario

Please be aware that there is an ongoing intermittent issue with images generated at hospitals in SW Ontario where the images are not appearing. Reports corresponding to the images continue to be available in the Radiology module.  If you encounter this issue please open a ticket with the HHS Helpdesk at

November 17, 2020, 1230 hrs OLIS Data - Dynacare Labs

Data from Dynacare Labs, normally viewable in ClinicalConnect via the OLIS integration, may not be current. [INC3486616]

November 10, 2020 Scanned/archived records from ESC Region hospitals via acCDR

For Participant Organizations authorized to view data from Acute & Community Clinical Data Repository: scanned/archived health records from ESC Region hospitals not current from Sept. 26 1800 hrs onwards for Erie Shores HealthCare, and from Oct. 31 1800 hrs onwards for Chatham-Kent Health Alliance & Hotel Dieu Grace Healthcare. [PBI000001019347]

November 06, 2020, 0840 hrs New Results for Lab Tests - ESC Region

Flags for New Results for lab tests performed at ‘ESC Region’ hospitals, not currently available in ClinicalConnect (Chatham-Kent Health Alliance, Hotel-Dieu Grace Healthcare & Erie Shores HealthCare). 


Upcoming Scheduled Data Outage(s)/Portal Downtime(s)

Date & Time

Data Impacted

More Info

January 18, 2021, 1700 - 2000 hrs Health Records Module

Scanned/archived health records from HHS will be unavailable in ClinicalConnect’s Health Records.

January 23, 2021, 0800 - 1100 hrs ClinicalConnect Patching

Please be aware that ClinicalConnect will be unavailable during this time.

January 24, 2021, 00:00 - 06:30 hrs Images and reports from outside SW Ontario

Please be aware that images and reports from outside SW Ontario may be temporarily unavailable during this time.

Features & Functionality Updates

Date of Notice

Users Impacted

Feature/Functionality Update

November 02, 2020

All Users

ClinicalConnect Integration with ESC Region's new Hospital Information System

August 15, 2020

All Users

Release v5.1

May 4, 2020

Users at Authorized Organizations

Integration of Provincial Client Registry

April 15, 2020

All Users

Scanned and Archived Data from Woodstock General Hospital

February 12, 2020

All Users

Blood Bank Product Data Integrated from Grand River & St. Mary's General Hospital and eUnity Image Viewer Discontinued

December 4, 2019

All Users

Diagnostic Images Available from Grand River Hospital & St. Mary's General Hospital

November 4, 2019

All Users

Completed Second Phase of Integration with Grand River and St. Mary's General Hospitals' new HIS

September 22, 2019

All Users

Integration with Grand River Hospital's New HIS, Plus Additional Data in Cardiology Module

September 18, 2019

All Users

Side-By-Side view for modules within the Patient Dashboard discontinued.

June 15, 2019

All Users

Release v5.0.4


Ancillary Online Tools - Scheduled/Unscheduled Outage(s)/Downtime(s)

Ancillary Online Tools includes the Access Governance System (AGS), Learning Management System (LMS), Security Audit Manager (SAM), and Self-Service Password Manager (SSPM).

Date & Time

Online Tool Impacted

More Info


All online tools available