December 3, 2024

Historical data from Grand River Hospital (GRH)

Data generated prior to November 2019 is not currently viewable in ClinicalConnect; work is underway to restore access to this historical data.

December 2, 2024

Data from Unity Health Toronto

For Participant Organizations Authorized to View Data from Provincial Repositories: Data generated at Unity Health Toronto after November 30, 2024 is currently unavailable in ClinicalConnect [CRQ000001170494]

November 25, 2024

Select Data from Woodstock Hospital (WH) and St. Thomas Elgin General Hospital (STEGH)

Scanned and archived health records from WH and STEGH are currently unavailable in ClinicalConnect; work is underway to restore access to this data.

November 13, 2024

Historical data from St. Mary's General Hospital (SMGH)

Data generated prior to November 2019 is not currently viewable in ClinicalConnect; work is underway to restore access to this historical data. 

August 15, 2024

Images from Ontario Health's Diagnostic Imaging Common Service (DI-CS)

Images from Ontario Health's Diagnostic Imaging Common Service (DI-CS) may be intermittently unavailable. Reports are not impacted and will remain available.

October 23, 2023

Data from Bluewater Health

Data from this hospital is currently unavailable in ClinicalConnect. Work is underway to restore service later in 2024.

Ongoing

"Report Technical Issue Form" Inside ClinicalConnect

Please be advised that ClinicalConnect's "Report Technical Issue Form" is not currently working. To report a technical issue with ClinicalConnect please email the HITS Helpdesk at helpd@hhsc.ca, or for more urgent issues, call 905-521-2100 ext. 43000.

December 6, 2024, 0030 hrs - 0230 hrs

Possible Intermittent Access to Data from Hamilton Health Sciences (HHS)

Data from HHS may be intermittently unavailable in ClinicalConnect during this time due to system maintenance being performed by the hospital.

December 7, 2024, 0001 hrs - December 9, 2024, 0800 hrs

New Data from LUMEO Hospitals (see More Info)

For Participant Organizations Authorized to View Data from Provincial Repositories: Data generated by these hospitals during the time posted will not be viewable in ClinicalConnect until after the outage is over, due to system maintenance being performed:

Brockville General Hospital
• Kingston Health Sciences Centre
• Lennox & Addington County General Hospital
• Perth & Smiths Falls District Hospital
• Providence Care Centre
• Quinte Health

December 9, 2024, 1900 hrs - 2200 hrs

ClinicalConnect

ClinicalConnect will be unavailable due to scheduled system maintenance.

December 14, 2024, 0800 hrs - 1200 hrs

ClinicalConnect

ClinicalConnect will be unavailable due to scheduled system maintenance.

November 9, 2024

Data from Niagara Health (NH) & Hotel Dieu Shaver Health & Rehabilitation Centre (HDS)

Work continues to integrate ClinicalConnect with the new Hospital Information System being implemented at Niagara Health & Hotel Dieu Shaver. As a result, please take note of these important updates:

1. Clinical module data from NH and HDS from November 9, 2024 onwards will not be viewable in ClinicalConnect until further notice. Please contact NH and HDS’ Health Records department directly to obtain copies of the health records you require.

2. Historical clinical module data up until November 8, 2024 at 2300 hrs will remain available and will be identified with “NHS” as the “Source”.

3. Data from Walker’s Family Cancer Centre will continue to be available, with “WFCC” as the “Source”.

4. ClinicalConnect’s Visits Module will remain populated with visits info for NH and HDS, however, data from clinical modules post-November 8, 2024 will not be available, and users may see error messages that read “Data from NH is currently unavailable”. Please note it is not necessary to report this error to the HITS Helpdesk even though the message suggests you should. Instead, please contact their hospitals’ Health Records department directly to obtain copies of the records you require.

An update will be provided to ClinicalConnect users when data from NH and HDS is fully available again. Thank you for your patience as this re-integration work continues.

June 13, 2024

Update on Addendums of Various Reports with HHSC = Source

Further to the April 17, 2024 posting below, Addendum information for Radiology reports, where "HHSC" is the "Source", is now displaying correctly in ClinicalConnect. Regarding addendums of Cardiology Reports where "HHSC" is the "Source", they too now display correctly in ClinicalConnect except for the following types of reports:

1. Cardiac Cath
2. Echocardiography
3. Electrophysiology
4. ECG
5. Exercise Stress
6. Holter

For these six types of tests, a technical issue still persists in some cases if the "Status" of the report is "Amended". To ensure you obtain the complete report, please contact the Health Records department at the Hamilton Health Sciences hospital site where the test/procedure was performed.

April 17, 2024

Addendums of Various Reports with HHSC = Source

Radiology and Cardiology reports as well as some Transcription reports where "HHSC" is the "Source" in ClinicalConnect are currently not displaying addendum information correctly. Work is underway to fix the technical issue, however in the meantime, if the "Status" of a report in one of these modules is "Amended", and there is no obvious indication of an addendum in the report details, please contact the Health Records department at the Hamilton Health Sciences hospital site where the test/procedure was performed to ensure you obtain the complete report.

March 21, 2024

Genetics, Malignant Hematology-Flow and Bone Marrow Reports from HRLMP

Genetics, Malignant Hematology-Flow and Bone Marrow Reports from the Hamilton Regional Laboratory Medicine Program (HRLMP), generated from June 4, 2022 onwards, are now available to all authorized ClinicalConnect users in PDF format in the Pathology & Genetics Module. In ClinicalConnect, the "Source" of all Genetics reports is "HHSC". For additional info, visit https://info.clinicalconnect.ca/CC/healthcare/resource-centre-summary-of-hhs-data-display-changes 

March 13, 2024

Scanned and Archived Health Records from STEGH and LWHA

Scanned and archived health records from St. Thomas Elgin General Hospital and Listowel Wingham Hospital Alliance are now viewable in ClinicalConnect's Health Records module.

January 18, 2024

HHS/HRLMP Pathology Reports

Pathology Reports from the Hamilton Regional Laboratory Medicine Program (HRLMP) are now available to all authorized ClinicalConnect users in PDF format in the Pathology & Genetics Module. In ClinicalConnect, the "Source" of all HRLMP Pathology Reports is "HHSC". For additional info, visit https://info.clinicalconnect.ca/CC/healthcare/resource-centre-summary-of-hhs-data-display-changes 

October 18, 2023

Oncology Data from Niagara Health

Oncology data from visits to Niagara Health's Walker Family Cancer Centre (WFCC), including historical data, is now viewable in ClinicalConnect's Transcriptions Module (where the "Source" is WFCC, and the "Facility" is St. Catharines Site). For additional info, visit https://info.clinicalconnect.ca/CC/healthcare/resource-centre-advanced-search#Source

N/A

Sub-set of Radiology Reports and Images from Joseph Brant Hospital and Brant Community Healthcare System

The following radiology reports and images are unavailable in ClinicalConnect:

1. Those that are more than 10 years old from Joseph Brant Hospital

2. Those that are more than 5 years old from Brant Community Healthcare System

July 7, 2023

Mozilla Firefox Browser Users, Viewing Diagnostic Images from Ontario Health West Region Hospitals

Diagnostic images from hospitals in Ontario Health West Region cannot be viewed in ClinicalConnect when using Firefox (internet browser) version 44 or higher. Please use a different, supported internet browser.

June 5, 2023

All Users

Please note the following changes in relation to oncology records from Niagara Health:

• As of June 5, 2023, ClinicalConnect’s “Source” called “HNHB Regional Cancer Program” will no longer include any net new oncology data from Niagara Health. 

• Oncology data from visits to Niagara Health’s Walker Family Cancer Centre up to and including June 2, 2023 will remain viewable under the HNHB Regional Cancer Program “Source”. 

• Certain oncology records (progress notes and consult notes) for care provided to patients at Niagara Health’s Walker Family Cancer Centre from June 5, 2023 onwards will still be viewable in ClinicalConnect’s Transcription module (where the “Source” is Niagara Health System, and the “Facility” is St. Catharines Site). 

A project is underway to re-integrate the remaining oncology data from Niagara Health with ClinicalConnect. 

February 1, 2023

ClinicalConnect Users at Hamilton Health Sciences

Formulary Module in ClinicalConnect no longer available; please refer to the Formulary lists within the hospital's Epic Hospital Information System

June 4, 2022

All Users

Hamilton Health Sciences' Data Display in ClinicalConnect (updated July 22, 2022)

December 14, 2021

Users Authorized to View Data from
Digital Health Drug Repository (DHDR)

Paediatric COVID-19 Vaccination Information in
ClinicalConnect's Pharmacy Module

September 8, 2021

All Users

Viewing SMGH & GRH Cardiology Data in Cardiology Module

June 28, 2021

All Users

Subscribing to New Results Notifications Using ClinicalConnect

May 26, 2021

All Users

Next Release of ClinicalConnect (version 5.2) Now Live

May 22, 2021

Users Authorized to View Data from
Digital Health Drug Repository (DHDR)

Viewing COVID-19 Vaccination Information in ClinicalConnect's Pharmacy Module

No issues to report