ClinicalConnect System Notices
To learn more about ClinicalConnect Support Services, including how technical issues are prioritized, click here. This webpage is updated during business hours, and on a best efforts basis after hours.
Current Unscheduled Data Outage(s)/Portal Downtime
|
Date & Time |
System/Data Impacted |
More Info |
|---|---|---|
|
April 9, 2024 |
Data from Various Hospitals Outside of Ontario Health West Region |
For Participant Organizations Authorized to View Data from Various Provincial Repositories: Please be advised due to Hospital Information System maintenance, data from the following hospitals will be unavailable in ClinicalConnect:
|
|
October 23, 2023 |
Data from Bluewater Health |
Data from this hospital is currently unavailable in ClinicalConnect. Work is underway to restore service later in 2024. |
|
Ongoing |
"Report Technical Issue Form" Inside ClinicalConnect |
Please be advised that ClinicalConnect's "Report Technical Issue Form" is not currently working. To report a technical issue with ClinicalConnect please email the HITS Helpdesk at helpd@hhsc.ca, or for more urgent issues, call 905-521-2100 ext. 43000. |
Upcoming Scheduled Data Outage(s)/Portal Downtime(s)
|
Date & Time |
System/Data Impacted |
More Info |
|---|---|---|
|
April 24 and 25, 2024, 2000 hrs - 2359 hrs (see More Info) |
Data from the Digital Health Drug Repository (DHDR) |
For Participant Organizations Authorized to View Data from DHDR: Please be advised that new data will not be entered into the DHDR between 2000 hrs - 2359 hrs on April 24 and April 25. Data currency will be restored after that time and be viewable in ClinicalConnect. |
|
April 29, 2024, 0100 hrs - 0500 hrs |
Data from Niagara Health and Hotel Dieu Shaver Health & Rehabilitation Centre |
Data from these two organizations will be unavailable in ClinicalConnect due to system maintenance being performed by Niagara Health. |
|
May 2, 2024, 1900 hrs - 1915 hrs |
Diagnostic Images from OH West Hospitals |
Diagnostic images from hospitals in OH West Region may be unavailable in ClinicalConnect during this time due to source system maintenance, however the corresponding reports will remain available to view. |
|
May 2, 2024, 2000 hrs - 2030 hrs (see More Info) |
Data from Hamilton Health Sciences |
Data from Hamilton Health Sciences/"Source" = HHSC may be unavailable in ClinicalConnect for three minutes between 2000 - 2030 hrs due to a brief system pause. |
|
May 7, 2024, 0000 hrs - 0600 hrs (up to 180 mins only during this time) |
Data from Various OH West Region Hospitals |
Data from the following hospitals may be unavailable in ClinicalConnect, for up to 180 mins, during the outage window [CRQ000001170209]:
|
|
May 25, 2024, 0800 hrs - 1200 hrs |
ClinicalConnect |
ClinicalConnect will be unavailable due to scheduled system maintenance. |
|
June 22, 2024, 0800 hrs - 1200 hrs |
ClinicalConnect |
ClinicalConnect will be unavailable due to scheduled system maintenance. |
|
July 20, 2024, 0800 hrs - 1200 hrs |
ClinicalConnect |
ClinicalConnect will be unavailable due to scheduled system maintenance. |
|
August 24, 2024, 0800 hrs - 1200 hrs |
ClinicalConnect |
ClinicalConnect will be unavailable due to scheduled system maintenance. |
|
September 21, 2024, 0800 hrs - 1200 hrs |
ClinicalConnect |
ClinicalConnect will be unavailable due to scheduled system maintenance. |
|
October 19, 2024, 0800 hrs - 1200 hrs |
ClinicalConnect |
ClinicalConnect will be unavailable due to scheduled system maintenance. |
|
November 23, 2024, 0800 hrs - 1200 hrs |
ClinicalConnect |
ClinicalConnect will be unavailable due to scheduled system maintenance. |
|
December 14, 2024, 0800 hrs - 1200 hrs |
ClinicalConnect |
ClinicalConnect will be unavailable due to scheduled system maintenance. |
Data, Features & Functionality Updates
|
Date of Notice |
Data/Users Impacted |
Feature/Functionality Update |
|---|---|---|
|
April 17, 2024 |
Addendums of Various Reports with HHSC = Source |
Radiology and Cardiology reports as well as some Transcription reports where "HHSC" is the "Source" in ClinicalConnect are currently not displaying addendum information correctly. Work is underway to fix the technical issue, however in the meantime, if the "Status" of a report in one of these modules is "Amended", and there is no obvious indication of an addendum in the report details, please contact the Health Records department at the Hamilton Health Sciences hospital site where the test/procedure was performed to ensure you obtain the complete report. |
|
March 21, 2024 |
Genetics, Malignant Hematology-Flow and Bone Marrow Reports from HRLMP |
Genetics, Malignant Hematology-Flow and Bone Marrow Reports from the Hamilton Regional Laboratory Medicine Program (HRLMP), generated from June 4, 2022 onwards, are now available to all authorized ClinicalConnect users in PDF format in the Pathology & Genetics Module. In ClinicalConnect, the "Source" of all Genetics reports is "HHSC". For additional info, visit https://info.clinicalconnect.ca/CC/healthcare/resource-centre-summary-of-hhs-data-display-changes |
|
March 13, 2024 |
Scanned and Archived Health Records from STEGH and LWHA |
Scanned and archived health records from St. Thomas Elgin General Hospital and Listowel Wingham Hospital Alliance are now viewable in ClinicalConnect's Health Records module. |
|
January 18, 2024 |
HHS/HRLMP Pathology Reports |
Pathology Reports from the Hamilton Regional Laboratory Medicine Program (HRLMP) are now available to all authorized ClinicalConnect users in PDF format in the Pathology & Genetics Module. In ClinicalConnect, the "Source" of all HRLMP Pathology Reports is "HHSC". For additional info, visit https://info.clinicalconnect.ca/CC/healthcare/resource-centre-summary-of-hhs-data-display-changes |
|
October 18, 2023 |
Oncology Data from Niagara Health |
Oncology data from visits to Niagara Health's Walker Family Cancer Centre (WFCC), including historical data, is now viewable in ClinicalConnect's Transcriptions Module (where the "Source" is WFCC, and the "Facility" is St. Catharines Site). For additional info, visit https://info.clinicalconnect.ca/CC/healthcare/resource-centre-advanced-search#Source |
|
N/A |
Sub-set of Radiology Reports and Images from Joseph Brant Hospital and Brant Community Healthcare System |
The following radiology reports and images are unavailable in ClinicalConnect:
|
|
August 14, 2023 |
ClinicalConnect Users |
ClinicalConnect users are reminded that the "Organisms Isolated" column in the List View of the Microbiology module does not identify all isolated organisms for microbiology tests performed at Hamilton Health Sciences and St. Joseph's Healthcare Hamilton. The information is viewable in the detailed report; be sure to always open and carefully review the detailed report in any module. |
|
July 7, 2023 |
Mozilla Firefox Browser Users, Viewing Diagnostic Images from Ontario Health West Region Hospitals |
Diagnostic images from hospitals in Ontario Health West Region cannot be viewed in ClinicalConnect when using Firefox (internet browser) version 44 or higher. Please use a different, supported internet browser. |
|
June 5, 2023 |
All Users |
Please note the following changes in relation to oncology records from Niagara Health:
A project is underway to re-integrate the remaining oncology data from Niagara Health with ClinicalConnect. |
|
February 1, 2023 |
ClinicalConnect Users at Hamilton Health Sciences |
Formulary Module in ClinicalConnect no longer available; please refer to the Formulary lists within the hospital's Epic Hospital Information System |
|
June 4, 2022 |
All Users |
Hamilton Health Sciences' Data Display in ClinicalConnect (updated July 22, 2022) |
|
December 14, 2021 |
Users Authorized to View Data from |
Paediatric COVID-19 Vaccination Information in |
|
September 8, 2021 |
All Users |
|
|
June 28, 2021 |
All Users |
Subscribing to New Results Notifications Using ClinicalConnect |
|
May 26, 2021 |
All Users |
|
|
May 22, 2021 |
Users Authorized to View Data from |
Viewing COVID-19 Vaccination Information in ClinicalConnect's Pharmacy Module |
Ancillary Online Tools - Scheduled/Unscheduled Outage(s)/Downtime(s)
Ancillary Online Tools includes the Access Governance System (AGS), HITS Digital Health Learning Management System (LMS), Haystack iS Auditing & Surveillance System, and Self-Service Password Manager (SSPM).
|
Date & Time |
Online Tool Impacted |
More Info |
|---|---|---|
|
|
No issues to report |
|