ClinicalConnect System Notices

To learn more about ClinicalConnect Support Services, including how technical issues are prioritized, click here.


Current Unscheduled Data Outage/Portal Downtime

Date & Time

Data Impacted

More Info

October 29, 2019, 1050 hrs

ClinicalConnect - Printing Lab and Bloodbank Results

Users are currently unable to print PDF reports showing trended Lab and Blood Bank test results.

October 8, 2019, 1158 hrs

OLIS Pathology - Unity Health / St. Joseph’s Health Care Toronto

Please be aware that there is potential for a gap regarding OLIS Pathology data from June 27, 2019 going forward for this location. If there is any concern, please contact the originating lab for current data [INC000003208138].

October 7, 2019

Diagnostic Images - WW Hub

Diagnostic images from WW Hub are currently not displaying in ClinicalConnect.

July 3, 2019, 1116 hrs

Grand River Hospital & St. Mary's General Hospital

 Some new diagnostic images from the impacted organizations are currently delayed from being contributed to the Southwestern Ontario Diagnostic Imaging Network and subsequently from appearing in ClinicalConnect. The image’s corresponding report is still available for review using ClinicalConnect. Users may contact the site directly for the image.


Upcoming Scheduled Data Outage(s)/Portal Downtime(s)

Date & Time

Data Impacted

More Info

October 28, 2019, 2359 hrs

North Bay Regional Health Centre and Sault Area Hospital

Diagnostic imaging (DI-CS), laboratory (OLIS) and acute and community clinical data (acCDR) from the impacted organizations are current up until Monday, October 28, 2019, 2359 hrs due to the implementation of a new health information system.

November 16, 2019, 0900 hrs - 1500 hrs


The portal will be unavailable during this time.

November 17, 2019, 0045 hrs - 0600 hrs

Digital Health Drug Repository (DHDR)*

*The DHDR will remain available, however, data updates will queue during this time while eHealth Ontario performs infrastructure upgrades.

November 21, 2019, 0100 - 0400 hrs

Hamilton Health Sciences

Data will be unavailable during this time.


Features & Functionality Updates

Date of Notice

Users Impacted

Feature/Functionality Update

November 4, 2019

All Users

Completed Second Phase of Integration with Grand River Hospital and St. Mary's General Hospital's new HIS

September 22, 2019

All Users

Integration with Grand River Hospital's New HIS, Plus Additional Data in Cardiology Module

September 18, 2019

All Users

Side-By-Side view for modules within the Patient Dashboard discontinued.

June 15, 2019

All Users

Release v5.0.4

February 28, 2019

All Users

New Cardiology Module & Other Portal Updates

October 25, 2018

Participant Organizations Enabled with Access to DHDR

New DHDR Features/Functionality

October 16, 2018

All Users

Portal Updates

September 11, 2018

London & Area Hospitals

Diagnostic Images Now Launching