ClinicalConnect System Notices
To learn more about ClinicalConnect Support Services, including how technical issues are prioritized, click here.
Current Unscheduled Data Outage/Portal Downtime
|
Date & Time |
Data Impacted |
More Info |
|---|---|---|
| January 7, 2021, 0830 hrs | Images generated at hospitals in SW Ontario |
Please be aware that there is an ongoing intermittent issue with images generated at hospitals in SW Ontario where the images are not appearing. Reports corresponding to the images continue to be available in the Radiology module. If you encounter this issue please open a ticket with the HHS Helpdesk at helpd@hhsc.ca. |
| November 17, 2020, 1230 hrs | OLIS Data - Dynacare Labs |
Data from Dynacare Labs, normally viewable in ClinicalConnect via the OLIS integration, may not be current. [INC3486616] |
| November 10, 2020 | Scanned/archived records from ESC Region hospitals via acCDR |
For Participant Organizations authorized to view data from Acute & Community Clinical Data Repository: scanned/archived health records from ESC Region hospitals not current from Sept. 26 1800 hrs onwards for Erie Shores HealthCare, and from Oct. 31 1800 hrs onwards for Chatham-Kent Health Alliance & Hotel Dieu Grace Healthcare. [PBI000001019347] |
| November 06, 2020, 0840 hrs | New Results for Lab Tests - ESC Region |
Flags for New Results for lab tests performed at ‘ESC Region’ hospitals, not currently available in ClinicalConnect (Chatham-Kent Health Alliance, Hotel-Dieu Grace Healthcare & Erie Shores HealthCare). |
Upcoming Scheduled Data Outage(s)/Portal Downtime(s)
|
Date & Time |
Data Impacted |
More Info |
|---|---|---|
| January 18, 2021, 1700 - 2000 hrs | Health Records Module |
Scanned/archived health records from HHS will be unavailable in ClinicalConnect’s Health Records. |
| January 23, 2021, 0800 - 1100 hrs | ClinicalConnect Patching |
Please be aware that ClinicalConnect will be unavailable during this time. |
| January 24, 2021, 00:00 - 06:30 hrs | Images and reports from outside SW Ontario |
Please be aware that images and reports from outside SW Ontario may be temporarily unavailable during this time. |
Features & Functionality Updates
|
Date of Notice |
Users Impacted |
Feature/Functionality Update |
|---|---|---|
|
November 02, 2020 |
All Users |
ClinicalConnect Integration with ESC Region's new Hospital Information System |
|
August 15, 2020 |
All Users |
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May 4, 2020 |
Users at Authorized Organizations |
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April 15, 2020 |
All Users |
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February 12, 2020 |
All Users |
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December 4, 2019 |
All Users |
Diagnostic Images Available from Grand River Hospital & St. Mary's General Hospital |
|
November 4, 2019 |
All Users |
Completed Second Phase of Integration with Grand River and St. Mary's General Hospitals' new HIS |
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September 22, 2019 |
All Users |
Integration with Grand River Hospital's New HIS, Plus Additional Data in Cardiology Module |
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September 18, 2019 |
All Users |
Side-By-Side view for modules within the Patient Dashboard discontinued. |
|
June 15, 2019 |
All Users |
Ancillary Online Tools - Scheduled/Unscheduled Outage(s)/Downtime(s)
Ancillary Online Tools includes the Access Governance System (AGS), Learning Management System (LMS), Security Audit Manager (SAM), and Self-Service Password Manager (SSPM).
|
Date & Time |
Online Tool Impacted |
More Info |
|---|---|---|
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All online tools available |
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