ClinicalConnect System Notices
To learn more about ClinicalConnect Support Services, including how technical issues are prioritized, click here. This webpage is updated during business hours, and on a best efforts basis after hours.
Current Unscheduled Data Outage/Portal Downtime
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Date & Time |
Data Impacted |
More Info |
|---|---|---|
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November 10, 2022, 0900 hrs |
Diagnostic images from St. Mary's General and Grand River Hospitals intermittently unavailable from last 15 days |
Certain images from the last 15 days from SMGH and GRH may be unavailable in ClinicalConnect. SWODIN team working to restore full service. |
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October 12, 2022, 0900 hrs |
Scanned/archived health records from Niagara Health |
Data normally viewable from ClinicalConnect's Health Records module from Niagara Health is currently unavailable. |
|
N/A - see "More info" |
Certain Diagnostic Images from Grand River and St. Mary's General Hospitals |
Certain diagnostic images from Grand River and St. Mary's General Hospitals, taken between April 2022 and September 2022, may not be viewable in ClinicalConnect. Work is underway to resolve the technical issue. |
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June 9, 2022 |
Viewing Diagnostic Images from Hospitals in Ontario Health West Region |
ClinicalConnect includes GE Centricity ZFP Viewer to allow users to view diagnostic images from hospitals in Ontario Health West Region. Please be advised of the following from GE: Safety Issue #1: Distance and Area measurement values can display inaccurately on images that are scaled down from their original resolution Please refer to User Manual available in the Centricity ZFP Viewer about the Lossy Function, and also refer to the corresponding diagnostic imaging report that's available in ClinicalConnect. |
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May 24, 2022 |
"Report Technical Issue Form" Inside ClinicalConnect |
Please be advised that ClinicalConnect's "Report Technical Issue Form" is not currently working. To report a technical issue with ClinicalConnect please email the HITS Helpdesk at helpd@hhsc.ca, or for more urgent issues, call 905-521-2100 ext. 43000. |
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Ongoing |
Microbiology Data from North York General Hospital |
For Participant Organizations authorized to view data from OLIS: Microbiology data from NYGH from Dec. 2, 2021 onwards, is currently unavailable in ClinicalConnect. |
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Ongoing |
Sub-Set of Radiology Reports & Images - Joseph Brant Hospital |
Radiology reports and images that are more than 10 years old from Joseph Brant Hospital are unavailable in ClinicalConnect. |
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Ongoing |
Sub-set of Radiology Reports & Images - Brant Community Healthcare System |
Radiology reports and images from the Brant Community Healthcare System (Brantford General Hospital & The Willett Hospital) from 2016 and prior are unavailable in ClinicalConnect. Issue began Feb. 19, 2021 1015 hrs. |
Upcoming Scheduled Data Outage(s)/Portal Downtime(s)s
|
Date & Time |
Data Impacted |
More Info |
|---|---|---|
|
November 29, 2022, 2100 hrs - November 30, 2022, 0300 hrs |
ClinicalConnect |
ClinicalConnect will be unavailable due to scheduled network maintenance. |
|
November 30, 2022, 2100 hrs - 2125 hrs |
ONE ID/Organizational Credentials to Access ClinicalConnect |
Those who use ONE ID or their organization's credentials to access ClinicalConnect may be unable to do so during this time due to system maintenance being performed by Ontario Health [CRQ000001155594] |
|
December 17, 2022, 0800 hrs - 1100 hrs |
ClinicalConnect |
ClinicalConnect will be unavailable due to scheduled system maintenance. |
Features & Functionality Updates
|
Date of Notice |
Users Impacted |
Feature/Functionality Update |
|---|---|---|
|
June 4, 2022 |
ClinicalConnect Users |
Hamilton Health Sciences' Data Display in ClinicalConnect (updated July 22, 2022) |
|
December 14, 2021 |
Users Authorized to View Data from |
Paediatric COVID-19 Vaccination Information in |
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September 8, 2021 |
All Users |
|
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June 28, 2021 |
All Users |
Subscribing to New Results Notifications Using ClinicalConnect |
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May 26, 2021 |
All Users |
|
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May 22, 2021 |
Users Authorized to View Data from |
Viewing COVID-19 Vaccination Information in ClinicalConnect's Pharmacy Module |
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April 11, 2021 |
All Users |
Integration of Data from Hospitals Using ESC Region's HIS Now Complete |
|
March 31, 2021 |
Users at Organizations Authorized to View Primary Care Module |
Ontario Health's Primary Care Data Sharing - Proof of Concept - Project Conclusion |
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November 02, 2020 |
All Users |
ClinicalConnect Integration with ESC Region's new Hospital Information System |
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August 15, 2020 |
All Users |
|
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May 4, 2020 |
Users at Authorized Organizations |
|
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April 15, 2020 |
All Users |
|
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February 12, 2020 |
All Users |
|
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December 4, 2019 |
All Users |
Diagnostic Images Available from Grand River Hospital & St. Mary's General Hospital |
|
November 4, 2019 |
All Users |
Completed Second Phase of Integration with Grand River and St. Mary's General Hospitals' new HIS |
|
September 22, 2019 |
All Users |
Integration with Grand River Hospital's New HIS, Plus Additional Data in Cardiology Module |
|
September 18, 2019 |
All Users |
Side-By-Side view for modules within the Patient Dashboard discontinued. |
|
June 15, 2019 |
All Users |
Ancillary Online Tools - Scheduled/Unscheduled Outage(s)/Downtime(s)
Ancillary Online Tools includes the Access Governance System (AGS), HITS Digital Health Learning Management System (LMS), Haystack iS Auditing & Surveillance System, and Self-Service Password Manager (SSPM).
|
Date & Time |
Online Tool Impacted |
More Info |
|---|---|---|
|
|
No issues to report |
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