ClinicalConnect System Notices

To learn more about ClinicalConnect Support Services, including how technical issues are prioritized, click here. This webpage is updated during business hours, and on a best efforts basis after hours. 


Current Unscheduled Data Outage/Portal Downtime

Date & Time

Data Impacted

More Info

April 8 , 2021

Radiology Reports & Images - Joseph Brant Hospital

Radiology reports and images from Joseph Brant Hospital from 2011 and prior will be unavailable in ClinicalConnect at this time.

February 19, 2021, 1015 hrs

Radiology Reports & Images - Brant Community Healthcare System

Radiology reports and images from the Brant Community Healthcare System (Brantford General Hospital & The Willett Hospital) from 2016 and prior will be unavailable in ClinicalConnect at this time.

November 10, 2020

Scanned/archived records from ESC Region hospitals via acCDR

For Participant Organizations authorized to view data from Acute & Community Clinical Data Repository: scanned/archived health records from ESC Region hospitals not current from Sept. 26 1800 hrs onwards for Erie Shores HealthCare, and from Oct. 31 1800 hrs onwards for Chatham-Kent Health Alliance & Hotel Dieu Grace Healthcare. [PBI000001019347]


Upcoming Scheduled Data Outage(s)/Portal Downtime(s)

Date & Time

Data Impacted

More Info

October 2, 2021, 0800 - 1300 hrs

ClinicalConnect Access

Please be advised that ClinicalConnect will be unavailable at this time due to scheduled system maintenance.

October 4, 2021, 1700 - 2000 hrs

Data from HHS not being viewable in ClinicalConnect’s Health Records module

Please be advised that data from HHS will not being viewable in ClinicalConnect’s Health Records module during this time.

October 5, 2021, 0900 - 2100 hrs

Diagnostic Images from outside the Ontario Health West Region

Please be advised that diagnostic images from some sources outside the Ontario Health West Region may be unavailable at thiis time.

October 6, 2021, 2300 hrs - October 7, 2021, 0400 hrs

Data from Brant Community Healthcare System

Please be advised that data from Brant Community Healthycare System may be unavailable at this time due to scheduled maintenance.

Features & Functionality Updates

Date of Notice

Users Impacted

Feature/Functionality Update

September 8, 2021

All Users

Viewing SMGH & GRH Cardiology Data in Cardiology Module

May 26, 2021

All Users

Next Release of ClinicalConnect (version 5.2) Now Live

May 22, 2021

Users Authorized to View Data from
Digital Health Drug Repository (DHDR)

Viewing COVID-19 Vaccination Information in ClinicalConnect's Pharmacy Module

April 11, 2021

All Users

Integration of Data from Hospitals Using ESC Region's HIS Now Complete

March 31, 2021

Users at Organizations Authorized to View Primary Care Module

Ontario Health's Primary Care Data Sharing - Proof of Concept - Project Conclusion

November 02, 2020

All Users

ClinicalConnect Integration with ESC Region's new Hospital Information System

August 15, 2020

All Users

Release v5.1

May 4, 2020

Users at Authorized Organizations

Integration of Provincial Client Registry

April 15, 2020

All Users

Scanned and Archived Data from Woodstock General Hospital

February 12, 2020

All Users

Blood Bank Product Data Integrated from Grand River & St. Mary's General Hospital and eUnity Image Viewer Discontinued

December 4, 2019

All Users

Diagnostic Images Available from Grand River Hospital & St. Mary's General Hospital

November 4, 2019

All Users

Completed Second Phase of Integration with Grand River and St. Mary's General Hospitals' new HIS

September 22, 2019

All Users

Integration with Grand River Hospital's New HIS, Plus Additional Data in Cardiology Module

September 18, 2019

All Users

Side-By-Side view for modules within the Patient Dashboard discontinued.

June 15, 2019

All Users

Release v5.0.4


Ancillary Online Tools - Scheduled/Unscheduled Outage(s)/Downtime(s)

Ancillary Online Tools includes the Access Governance System (AGS), HITS Digital Health Learning Management System (LMS), Haystack iS Auditing & Surveillance System, and Self-Service Password Manager (SSPM).

Date & Time

Online Tool Impacted

More Info


All ancillary systems are currently available for use.