ClinicalConnect System Notices

To learn more about ClinicalConnect Support Services, including how technical issues are prioritized, click here.


Current Unscheduled Data Outage/Portal Downtime

Date & Time

Data Impacted

More Info

July 3, 2019, 1116 hrs

Grand River Hospital & St. Mary's General Hospital

 Some new diagnostic images from the impacted organizations are currently delayed from being contributed to the Southwestern Ontario Diagnostic Imaging Network and subsequently from appearing in ClinicalConnect. The image’s corresponding report is still available for review using ClinicalConnect. Users may contact the site directly for the image.

June 17, 2019

ClinicalConnect - Mobile Version

Lab Details from the Labs List or Components View do not display. It is recommended to use the Lab Expanded View in mobile to review Labs data.

April 18, 2019, 1511 hrs

Reports and Images from Certain Independent Health Facilities 

Due to a technical issue, eHealth Ontario reports there are no diagnostic imaging reports past April 12, 2019, and no diagnostic images past April 15, 2019, viewable in ClinicalConnect from the following IHFs, for Participant Organizations authorized to view data from the DI Common Service [INC000003128612]:

  • CCMSU Medical Imaging Inc.

  • Clairhurst X-Ray & Ultrasound

  • Cornwall Radiology Associates Inc.

  • Finchview X-Ray & Ultrasound

  • Greater Niagara Medical Imaging


Upcoming Scheduled Data Outage(s)/Portal Downtime(s)

Date & Time

Data Impacted

More Info

July 19, 2019, 2000 hrs - 2005 hrs

Data from Ontario Laboratories Information System (OLIS)

Data will be briefly unavailable during this time.

July 20, 2019, 1300 hrs - 1700 hrs

Scanned images from Niagara Health

Scanned images will be unavailable during this time.

July 21, 2019, 0000 hrs - 0030 hrs, and 0430 hrs - 0500 hrs

Data from Diagnostic Imaging Common Service

Reports and images from Diagnostic Imaging Common Service may be unavailable during these times from within ClinicalConnect. 

July 24, 2019, 1900 hrs - 2100 hrs

ClinicalConnect Portal

ClinicalConnect to be unavailable for scheduled maintenance.

July 26, 2019, 1600 hrs - July 29, 2019, 1800 hrs

Participant Organizations enabled with access to
data from Diagnostic Imaging Common Service

Diagnostic images/studies newer than July 26, 2019
will be unavailable from the following sites [INC000003154987]:

  • Blue Water Imaging 
  • Brockville General Hospital 
  • Haliburton Highlands Health Services 
  • Kingston General Hospital 
  • Lakeridge Health 
  • Lenox and Addington County 
  • Markham Stouffville Hospital 
  • Perth & Smith Falls District Hospital 
  • Peterborough Regional Health Centre 
  • Ross Memorial Hospital 
  • The Scarborough Hospital

Secure Image Medical Management solution sites (SIMMS) 

  • CCMSU Ultrasound 
  • Clairhurst Diagnostics 
  • Finchview X-Ray and Ultrasound Clinic 
  • Greater Niagara Medical Imaging - Forest Hill 
  • Cornwall Radiology Associates Inc.

May 31, 2019, 2359 hrs - Ongoing

Participant Organizations Enabled with Access to Provincial Repositories

The sites listed below will suspend their data contributions as of this time due to the implementation of a new HIS [INC000003144566]:

  • The Ottawa Hospital
  • Hawkesbury General Hospital
  • University of Ottawa Heart Institute
  • Renfrew Victoria Hospital
  • St-Francis Memorial Hospital


Features & Functionality Updates

Date of Notice

Users Impacted

Feature/Functionality Update

June 15, 2019

All Users

Release v5.0.4

February 28, 2019

All Users

New Cardiology Module & Other Portal Updates

October 25, 2018

Participant Organizations Enabled with Access to DHDR

New DHDR Features/Functionality

October 16, 2018

All Users

Portal Updates

September 11, 2018

London & Area Hospitals

Diagnostic Images Now Launching