ClinicalConnect System Notices

To learn more about ClinicalConnect Support Services, including how technical issues are prioritized, click here. This webpage is updated during business hours, and on a best efforts basis after hours. 


Current Unscheduled Data Outage/Portal Downtime

Date & Time

Data Impacted

More Info

November 12, 2021, 2300 hrs

Hospital Reports from Halton Healthcare Services

Reports from the following hospitals, from 2300 hrs on November 12, 2021 onwards, are not viewable in ClinicalConnect, for users at Participant Organizations authorized to view data from the Acute & Community Clinical Data Repository (via Transcription Module).

• Oakville Memorial Trafalgar Hospital
• Georgetown Hospital 
• Milton District Hospital

April 8, 2021

Sub-Set of Radiology Reports & Images - Joseph Brant Hospital

Radiology reports and images from Joseph Brant Hospital from 2011 and prior will be unavailable in ClinicalConnect at this time.

February 19, 2021, 1015 hrs

Sub-set of Radiology Reports & Images - Brant Community Healthcare System

Radiology reports and images from the Brant Community Healthcare System (Brantford General Hospital & The Willett Hospital) from 2016 and prior will be unavailable in ClinicalConnect at this time.

November 10, 2020

Scanned/archived records from ESC Region hospitals via acCDR

For Participant Organizations authorized to view data from Acute & Community Clinical Data Repository: scanned/archived health records from ESC Region hospitals not current from Sept. 26 1800 hrs onwards for Erie Shores HealthCare, and from Oct. 31 1800 hrs onwards for Chatham-Kent Health Alliance & Hotel Dieu Grace Healthcare. [PBI000001019347]


Upcoming Scheduled Data Outage(s)/Portal Downtime(s)

Date & Time

Data Impacted

More Info

November 27, 2021, 0200 - 0215 hrs

Users Accessing ClinicalConnect with ONE ID Credentials

Users accessing ClinicalConnect with ONE ID credentials may be unable to log into the portal during this brief period. [CRQ000001147666]

November 28, 2021, 0015 - 0415 hrs

Diagnostic images from Diagnostic Imaging Common Service (DI-CS)

Diagnostic images from hospitals outside of Ontario Health West Region will not be viewable in ClinicalConnect, however their corresponding reports will remain available.

December 1, 2021, 1100 - 1300 hrs

Scanned/Archived Health Records from Woodstock General Hospital

Scanned and archived health records from Woodstock General Hospital will not be viewable in ClinicalConnect's Health Records module during this time.

December 1, 2021, 2100 - 2115 hrs

ONE ID/Federated Organization Access to ClinicalConnect

During this time, those who use ONE ID or their organization's credentials to access to ClinicalConnect may be unable to do so due to maintenance being performed by Ontario Health. 

December 2, 2021, 1300 - 1400 hrs Data from Grey Bruce Health Services, Hanover & District Hospital and South Bruce Grey Health Centre Data from these hospitals will be unavailable in ClinicalConnect for up to
15 minutes between 1300 - 1400 hrs. 

December 12, 2021, 0001 - 0600 hrs (30 minute outage during this timeframe)

Data from Southhampton Hospital

Data from Southhampton Hospital may be unavilable in ClinicalConnect, for up to 30 minutes, during this six-hour timeframe. [CRQ 1147680 / HOT RFC 000000005668]

Features & Functionality Updates

Date of Notice

Users Impacted

Feature/Functionality Update

September 8, 2021

All Users

Viewing SMGH & GRH Cardiology Data in Cardiology Module

May 26, 2021

All Users

Next Release of ClinicalConnect (version 5.2) Now Live

May 22, 2021

Users Authorized to View Data from
Digital Health Drug Repository (DHDR)

Viewing COVID-19 Vaccination Information in ClinicalConnect's Pharmacy Module

April 11, 2021

All Users

Integration of Data from Hospitals Using ESC Region's HIS Now Complete

March 31, 2021

Users at Organizations Authorized to View Primary Care Module

Ontario Health's Primary Care Data Sharing - Proof of Concept - Project Conclusion

November 02, 2020

All Users

ClinicalConnect Integration with ESC Region's new Hospital Information System

August 15, 2020

All Users

Release v5.1

May 4, 2020

Users at Authorized Organizations

Integration of Provincial Client Registry

April 15, 2020

All Users

Scanned and Archived Data from Woodstock General Hospital

February 12, 2020

All Users

Blood Bank Product Data Integrated from Grand River & St. Mary's General Hospital and eUnity Image Viewer Discontinued

December 4, 2019

All Users

Diagnostic Images Available from Grand River Hospital & St. Mary's General Hospital

November 4, 2019

All Users

Completed Second Phase of Integration with Grand River and St. Mary's General Hospitals' new HIS

September 22, 2019

All Users

Integration with Grand River Hospital's New HIS, Plus Additional Data in Cardiology Module

September 18, 2019

All Users

Side-By-Side view for modules within the Patient Dashboard discontinued.

June 15, 2019

All Users

Release v5.0.4


Ancillary Online Tools - Scheduled/Unscheduled Outage(s)/Downtime(s)

Ancillary Online Tools includes the Access Governance System (AGS), HITS Digital Health Learning Management System (LMS), Haystack iS Auditing & Surveillance System, and Self-Service Password Manager (SSPM).

Date & Time

Online Tool Impacted

More Info


No issues to report