ClinicalConnect System Notices
To learn more about ClinicalConnect Support Services, including how technical issues are prioritized, click here. This webpage is updated during business hours, and on a best efforts basis after hours.
Current Unscheduled Data Outage/Portal Downtime
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Date & Time |
Data Impacted |
More Info |
|---|---|---|
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June 1, 2023, 1500 hrs |
Access Via ONE ID and Organizational Credentials |
Those who use ONE ID or their organization's credentials to access ClinicalConnect are currently unable to do so due to a technical issue. Work is underway to restore service. |
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June 1, 2023, 0900 hrs |
Clearing Browser Cache to View Diagnostic Images |
Diagnostic images are available in ClinicalConnect, however users may need to clear their internet browser's cache to view images. |
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June 9, 2022 |
Viewing Diagnostic Images from Hospitals in Ontario Health West Region |
ClinicalConnect includes GE Centricity ZFP Viewer to allow users to view diagnostic images from hospitals in Ontario Health West Region. Please be advised of the following from GE: Safety Issue #1: Distance and Area measurement values can display inaccurately on images that are scaled down from their original resolution Please refer to User Manual available in the Centricity ZFP Viewer about the Lossy Function, and also refer to the corresponding diagnostic imaging report that's available in ClinicalConnect. |
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May 24, 2022 |
"Report Technical Issue Form" Inside ClinicalConnect |
Please be advised that ClinicalConnect's "Report Technical Issue Form" is not currently working. To report a technical issue with ClinicalConnect please email the HITS Helpdesk at helpd@hhsc.ca, or for more urgent issues, call 905-521-2100 ext. 43000. |
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Ongoing |
Sub-Set of Radiology Reports & Images - Joseph Brant Hospital |
Radiology reports and images that are more than 10 years old from Joseph Brant Hospital are unavailable in ClinicalConnect. |
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Ongoing |
Sub-set of Radiology Reports & Images - Brant Community Healthcare System |
Radiology reports and images that are more than 5 years old from Brant Community Healthcare System are unavailable in ClinicalConnect. |
Upcoming Scheduled Data Outage(s)/Portal Downtime(s)s
|
Date & Time |
Data Impacted |
More Info |
|---|---|---|
|
May 31, 2023, 2000 hrs - June 1, 2023, 0300 hrs |
Data Currency for Digital Health Drug Repository (DHDR) |
For Participant Organizations Authorized to View Data from the DHDR: New data entered into the DHDR during this timeframe will not be viewable in ClinicalConnect due to system maintenance being performed by Ontario Health [CRQ000001159568] |
|
June 2, 2023, 0030 hrs - 0230 hrs |
Data from Hamilton Health Sciences (HHS) |
Data from HHS will be unavailable in ClinicalConnect due to system maintenance being performed by the hospital. |
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June 7, 2023, 0030 hrs - 0330 hrs |
ClinicalConnect |
ClinicalConnect will be unavailable due to scheduled network maintenance. |
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June 24, 2023, 0800 hrs - 1200 hrs |
ClinicalConnect |
ClinicalConnect will be unavailable due to scheduled system maintenance. |
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July 22, 2023, 0800 hrs - 1200 hrs |
ClinicalConnect |
ClinicalConnect will be unavailable due to scheduled system maintenance. |
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August 19, 2023, 0800 hrs - 1200 hrs |
ClinicalConnect |
ClinicalConnect will be unavailable due to scheduled system maintenance. |
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September 23, 2023, 0800 hrs - 1200 hrs |
ClinicalConnect |
ClinicalConnect will be unavailable due to scheduled system maintenance. |
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October 21, 2023, 0800 hrs - 1200 hrs |
ClinicalConnect |
ClinicalConnect will be unavailable due to scheduled system maintenance. |
Features & Functionality Updates
|
Date of Notice |
Users Impacted |
Feature/Functionality Update |
|---|---|---|
|
February 1, 2023 |
ClinicalConnect Users at Hamilton Health Sciences |
Formulary Module in ClinicalConnect no longer available; please refer to the Formulary lists within the hospital's Epic Hospital Information System |
|
June 4, 2022 |
ClinicalConnect Users |
Hamilton Health Sciences' Data Display in ClinicalConnect (updated July 22, 2022) |
|
December 14, 2021 |
Users Authorized to View Data from |
Paediatric COVID-19 Vaccination Information in |
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September 8, 2021 |
All Users |
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June 28, 2021 |
All Users |
Subscribing to New Results Notifications Using ClinicalConnect |
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May 26, 2021 |
All Users |
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May 22, 2021 |
Users Authorized to View Data from |
Viewing COVID-19 Vaccination Information in ClinicalConnect's Pharmacy Module |
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April 11, 2021 |
All Users |
Integration of Data from Hospitals Using ESC Region's HIS Now Complete |
|
March 31, 2021 |
Users at Organizations Authorized to View Primary Care Module |
Ontario Health's Primary Care Data Sharing - Proof of Concept - Project Conclusion |
|
November 02, 2020 |
All Users |
ClinicalConnect Integration with ESC Region's new Hospital Information System |
|
August 15, 2020 |
All Users |
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May 4, 2020 |
Users at Authorized Organizations |
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April 15, 2020 |
All Users |
|
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February 12, 2020 |
All Users |
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December 4, 2019 |
All Users |
Diagnostic Images Available from Grand River Hospital & St. Mary's General Hospital |
|
November 4, 2019 |
All Users |
Completed Second Phase of Integration with Grand River and St. Mary's General Hospitals' new HIS |
|
September 22, 2019 |
All Users |
Integration with Grand River Hospital's New HIS, Plus Additional Data in Cardiology Module |
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September 18, 2019 |
All Users |
Side-By-Side view for modules within the Patient Dashboard discontinued. |
|
June 15, 2019 |
All Users |
Ancillary Online Tools - Scheduled/Unscheduled Outage(s)/Downtime(s)
Ancillary Online Tools includes the Access Governance System (AGS), HITS Digital Health Learning Management System (LMS), Haystack iS Auditing & Surveillance System, and Self-Service Password Manager (SSPM).
|
Date & Time |
Online Tool Impacted |
More Info |
|---|---|---|
|
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No issues to report |
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