ClinicalConnect System Notices

To learn more about ClinicalConnect Support Services, including how technical issues are prioritized, click here.


Current Unscheduled Data Outage/Portal Downtime

Date & Time

Data Impacted

More Info

October 8, 2019, 1158 hrs

OLIS Pathology - Unity Health / St. Joseph’s Health Care Toronto

Please be aware that there is potential for a gap regarding OLIS Pathology data from June 27, 2019, going forward for this location. If there is any concern, please contact the originating lab for current data [INC000003208138].


Upcoming Scheduled Data Outage(s)/Portal Downtime(s)

Date & Time

Data Impacted

More Info

May 28, 2020, 2000 hrs - 2330 hrs

Cambridge Memorial Hospital

Data from the impacted source will be unavailable during this time.

June 7, 2020, 0010 hrs - 0310 hrs

Access Using ONE ID Credentials

Users may experience a Blank Page or receive an “Unexpected Error” when attempting to access the portal during this time and should try again in 15 minutes.


Features & Functionality Updates

Date of Notice

Users Impacted

Feature/Functionality Update

May 4, 2020

Users at Authorized Organizations

Integration of Provincial Client Registry

April 15, 2020

All Users

Scanned and Archived Data from Woodstock General Hospital

February 12, 2020

All Users

Blood Bank Product Data Integrated from Grand River & St. Mary's General Hospital and eUnity Image Viewer Discontinued

December 4, 2019

All Users

Diagnostic Images Available from Grand River Hospital & St. Mary's General Hospital

November 4, 2019

All Users

Completed Second Phase of Integration with Grand River and St. Mary's General Hospitals' new HIS

September 22, 2019

All Users

Integration with Grand River Hospital's New HIS, Plus Additional Data in Cardiology Module

September 18, 2019

All Users

Side-By-Side view for modules within the Patient Dashboard discontinued.

June 15, 2019

All Users

Release v5.0.4


Ancillary Online Tools - Scheduled/Unscheduled Outage(s)/Downtime(s)

Ancillary Online Tools includes the Access Governance System (AGS), Learning Management System (LMS), Security Audit Manager (SAM), and Self-Service Password Manager (SSPM).

Date & Time

Online Tool Impacted

More Info


All online tools available