ClinicalConnect System Notices

To learn more about ClinicalConnect Support Services, including how technical issues are prioritized, click here. This webpage is updated during business hours, and on a best efforts basis after hours. 

 

Current Unscheduled Data Outage/Portal Downtime

Date & Time

Data Impacted

More Info

June 1, 2023, 1500 hrs

Access Via ONE ID and Organizational Credentials

Those who use ONE ID or their organization's credentials to access ClinicalConnect are currently unable to do so due to a technical issue. Work is underway to restore service.

June 1, 2023, 0900 hrs

Clearing Browser Cache to View Diagnostic Images

Diagnostic images are available in ClinicalConnect, however users may need to clear their internet browser's cache to view images.

June 9, 2022

Viewing Diagnostic Images from Hospitals in Ontario Health West Region
(SW Ontario)
 

ClinicalConnect includes GE Centricity ZFP Viewer to allow users to view diagnostic images from hospitals in Ontario Health West Region. Please be advised of the following from GE:

Potential to display inaccurate measurement on images in Centricity ZFP viewer.

Safety Issue #1: Distance and Area measurement values can display inaccurately on images that are scaled down from their original resolution
Action:  Do not utilize any measurements when the "Lossy" overlay is displayed in the lower left of the viewport and, when you hover over the word "Lossy", it displays the tooltip box with the phrase "image scaled down from its original resolution"

Safety Issue #2: When the image contains non-squared pixels including DICOM Gray Scale Presentation State (GSPS), all measurements displayed in the viewer as well as the scale marker are inaccurate
Action:  Do not perform any measurement on non-squared pixel images.  Always confirm critical diagnostic measurements by other means (i.e using a fiducial marker of known size) or confirm with acquisition site.

Please refer to User Manual available in the Centricity ZFP Viewer about the Lossy Function, and also refer to the corresponding diagnostic imaging report that's available in ClinicalConnect.

May 24, 2022

"Report Technical Issue Form" Inside ClinicalConnect

Please be advised that ClinicalConnect's "Report Technical Issue Form" is not currently working. To report a technical issue with ClinicalConnect please email the HITS Helpdesk at helpd@hhsc.ca, or for more urgent issues, call 905-521-2100 ext. 43000.

Ongoing

Sub-Set of Radiology Reports & Images - Joseph Brant Hospital

Radiology reports and images that are more than 10 years old from Joseph Brant Hospital  are unavailable in ClinicalConnect.

Ongoing

Sub-set of Radiology Reports & Images - Brant Community Healthcare System

Radiology reports and images that are more than 5 years old from Brant Community Healthcare System are unavailable in ClinicalConnect.

 

Upcoming Scheduled Data Outage(s)/Portal Downtime(s)s

Date & Time

Data Impacted

More Info

May 31, 2023, 2000 hrs - June 1, 2023, 0300 hrs

Data Currency for Digital Health Drug Repository (DHDR)

For Participant Organizations Authorized to View Data from the DHDR: New data entered into the DHDR during this timeframe will not be viewable in ClinicalConnect due to system maintenance being performed by Ontario Health [CRQ000001159568]

June 2, 2023, 0030 hrs - 0230 hrs

Data from Hamilton Health Sciences (HHS)

Data from HHS will be unavailable in ClinicalConnect due to system maintenance being performed by the hospital. 

June 7, 2023, 0030 hrs - 0330 hrs

ClinicalConnect

ClinicalConnect will be unavailable due to scheduled network maintenance. 

June 24, 2023, 0800 hrs - 1200 hrs

ClinicalConnect

ClinicalConnect will be unavailable due to scheduled system maintenance.

July 22, 2023, 0800 hrs - 1200 hrs

ClinicalConnect

ClinicalConnect will be unavailable due to scheduled system maintenance.

August 19, 2023, 0800 hrs - 1200 hrs

ClinicalConnect

ClinicalConnect will be unavailable due to scheduled system maintenance.

September 23, 2023, 0800 hrs - 1200 hrs

ClinicalConnect

ClinicalConnect will be unavailable due to scheduled system maintenance.

October 21, 2023, 0800 hrs - 1200 hrs

ClinicalConnect

ClinicalConnect will be unavailable due to scheduled system maintenance.

Features & Functionality Updates

Date of Notice

Users Impacted

Feature/Functionality Update

February 1, 2023

ClinicalConnect Users at Hamilton Health Sciences

Formulary Module in ClinicalConnect no longer available; please refer to the Formulary lists within the hospital's Epic Hospital Information System

June 4, 2022

ClinicalConnect Users

Hamilton Health Sciences' Data Display in ClinicalConnect (updated July 22, 2022)

December 14, 2021

Users Authorized to View Data from
Digital Health Drug Repository (DHDR)

Paediatric COVID-19 Vaccination Information in
ClinicalConnect's Pharmacy Module

September 8, 2021

All Users

Viewing SMGH & GRH Cardiology Data in Cardiology Module

June 28, 2021

All Users

Subscribing to New Results Notifications Using ClinicalConnect

May 26, 2021

All Users

Next Release of ClinicalConnect (version 5.2) Now Live

May 22, 2021

Users Authorized to View Data from
Digital Health Drug Repository (DHDR)

Viewing COVID-19 Vaccination Information in ClinicalConnect's Pharmacy Module

April 11, 2021

All Users

Integration of Data from Hospitals Using ESC Region's HIS Now Complete

March 31, 2021

Users at Organizations Authorized to View Primary Care Module

Ontario Health's Primary Care Data Sharing - Proof of Concept - Project Conclusion

November 02, 2020

All Users

ClinicalConnect Integration with ESC Region's new Hospital Information System

August 15, 2020

All Users

Release v5.1

May 4, 2020

Users at Authorized Organizations

Integration of Provincial Client Registry

April 15, 2020

All Users

Scanned and Archived Data from Woodstock General Hospital

February 12, 2020

All Users

Blood Bank Product Data Integrated from Grand River & St. Mary's General Hospital and eUnity Image Viewer Discontinued

December 4, 2019

All Users

Diagnostic Images Available from Grand River Hospital & St. Mary's General Hospital

November 4, 2019

All Users

Completed Second Phase of Integration with Grand River and St. Mary's General Hospitals' new HIS

September 22, 2019

All Users

Integration with Grand River Hospital's New HIS, Plus Additional Data in Cardiology Module

September 18, 2019

All Users

Side-By-Side view for modules within the Patient Dashboard discontinued.

June 15, 2019

All Users

Release v5.0.4

 


Ancillary Online Tools - Scheduled/Unscheduled Outage(s)/Downtime(s)

Ancillary Online Tools includes the Access Governance System (AGS), HITS Digital Health Learning Management System (LMS), Haystack iS Auditing & Surveillance System, and Self-Service Password Manager (SSPM).

Date & Time

Online Tool Impacted

More Info

 

No issues to report