ClinicalConnect System Notices

To learn more about ClinicalConnect Support Services, including how technical issues are prioritized, click here.


Current Unscheduled Data Outage/Portal Downtime

Date & Time

Data Impacted

More Info

October 9, 2019, 0845 hrs

Diagnostic Imaging Common Service (DI-CS)

Diagnostic imaging data, aggregated in the Diagnostic Imaging Common Service (DI-CS), is not currently viewbale in ClinicalConnect; eHealth Ontario is investigating [INC000003209323].

  • Campbelford Memorial Hospital
  • Mackenzie Health (York Central Hospital)
  • North York General Hospital
  • North York General Hospital - Branson
  • Northumberland Hills Hospital
  • Quinte Healthcare Corporation
  • Southlake Regional Health Centre
  • St. Michaels Hospital
  • Stevenson Memorial Hospital
  • Toronto East General Hospital
  • True North Imaging
  • BWI - Blue Water Imaging
  • BGH - Brockville General Hospital
  • HHHS - Haliburton Highlands Health Services
  • KNG - Kingston General Hospital
  • LHN - Lakeridge Health
  • LACH - Lenox and Addington County
  • MSH - Markham Stouffville Hospital
  • PSFH - Perth & Smith Falls District Hospital
  • PRHC - Peterborough Regional Health Centre
  • RMH - Ross Memorial Hospital
  • TSHH - The Scarborough Hospital
  • SIMMS_GNMI, (Greater Niagara Medical Imaging)
  • SIMMS_CCMSU, (CCMSU Ultrasound)
  • SIMMS_CRT, (Clairhurst Diagnostics)
  • SIMMS_CRA, (Cornwall Radiology Associates)
  • SIMMS_FVD (Finchview X-Ray and Ultrasound Clinic)

October 8, 2019, 1158 hrs

OLIS Pathology - Unity Health / St. Joseph’s Health Care Toronto

Please be aware that there is potential for a gap regarding OLIS Pathology data from June 27, 2019 going forward for this location. If there is any concern, please contact the originating lab for current data [INC000003208138].

July 3, 2019, 1116 hrs

Grand River Hospital & St. Mary's General Hospital

 Some new diagnostic images from the impacted organizations are currently delayed from being contributed to the Southwestern Ontario Diagnostic Imaging Network and subsequently from appearing in ClinicalConnect. The image’s corresponding report is still available for review using ClinicalConnect. Users may contact the site directly for the image.


Upcoming Scheduled Data Outage(s)/Portal Downtime(s)

Date & Time

Data Impacted

More Info

November 3, 2019, 0000 hrs - 0200 hrs

Portal Unavailable for Users Accessing ClinicalConnect via ONE ID Credentials

For users using ONE ID credentials, ClinicalConnect will be unavailable. The portal will remain available for all other users who don’t use ONE ID credentials as their means to access.


Features & Functionality Updates

Date of Notice

Users Impacted

Feature/Functionality Update

September 22, 2019

All Users

Integration with Grand River Hospital's New HIS, Plus Additional Data in Cardiology Module

September 18, 2019

All Users

Side-By-Side view for modules within the Patient Dashboard discontinued.

June 15, 2019

All Users

Release v5.0.4

February 28, 2019

All Users

New Cardiology Module & Other Portal Updates

October 25, 2018

Participant Organizations Enabled with Access to DHDR

New DHDR Features/Functionality

October 16, 2018

All Users

Portal Updates

September 11, 2018

London & Area Hospitals

Diagnostic Images Now Launching