ClinicalConnect System Notices

To learn more about ClinicalConnect Support Services, including how technical issues are prioritized, click here.


Current Unscheduled Data Outage/Portal Downtime

Date & Time

Data Impacted

More Info

August 2, 2019, 1550 hrs

Diagnostic Image amendments submitted by Michael Garron Hospital

Amendments submitted prior to March 3, 2019, are currently unavailable [INC000003162420].

July 3, 2019, 1116 hrs

Grand River Hospital & St. Mary's General Hospital

 Some new diagnostic images from the impacted organizations are currently delayed from being contributed to the Southwestern Ontario Diagnostic Imaging Network and subsequently from appearing in ClinicalConnect. The image’s corresponding report is still available for review using ClinicalConnect. Users may contact the site directly for the image.

June 17, 2019

ClinicalConnect - Mobile Version

Lab Details from the Labs List or Components View do not display. It is recommended to use the Lab Expanded View in mobile to review Labs data.

April 18, 2019, 1511 hrs

Reports and Images from Certain Independent Health Facilities 

Due to a technical issue, eHealth Ontario reports there are no diagnostic imaging reports past April 12, 2019, and no diagnostic images past April 15, 2019, viewable in ClinicalConnect from the following IHFs, for Participant Organizations authorized to view data from the DI Common Service [INC000003128612]:

  • CCMSU Medical Imaging Inc.

  • Clairhurst X-Ray & Ultrasound

  • Cornwall Radiology Associates Inc.

  • Finchview X-Ray & Ultrasound

  • Greater Niagara Medical Imaging


Upcoming Scheduled Data Outage(s)/Portal Downtime(s)

Date & Time

Data Impacted

More Info


No upcoming scheduled downtime.



Features & Functionality Updates

Date of Notice

Users Impacted

Feature/Functionality Update

June 15, 2019

All Users

Release v5.0.4

February 28, 2019

All Users

New Cardiology Module & Other Portal Updates

October 25, 2018

Participant Organizations Enabled with Access to DHDR

New DHDR Features/Functionality

October 16, 2018

All Users

Portal Updates

September 11, 2018

London & Area Hospitals

Diagnostic Images Now Launching