ClinicalConnect System Notices
To learn more about ClinicalConnect Support Services, including how technical issues are prioritized, click here. This webpage is updated during business hours, and on a best efforts basis after hours.
Current Unscheduled Data Outage/Portal Downtime
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Date & Time |
Data Impacted |
More Info |
|---|---|---|
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June 9, 2022 |
Viewing Diagnostic Images from Hospitals in Ontario Health West Region |
ClinicalConnect includes GE Centricity ZFP Viewer to allow users to view diagnostic images from hospitals in Ontario Health West Region. Please be advised of the following from GE: Safety Issue #1: Distance and Area measurement values can display inaccurately on images that are scaled down from their original resolution Please refer to User Manual available in the Centricity ZFP Viewer about the Lossy Function, and also refer to the corresponding diagnostic imaging report that's available in ClinicalConnect. |
|
June 3, 2022, 2359 hrs |
Subset of Data from University Health Network |
For Participant Organizations authorized to view data from acCDR and OLIS: Hospital reports and lab data from University Health Network is not current; hospital reports last posted June 3, 2022 at 2359 hrs, lab data last posted June 4, 2022 at 1600 hrs. |
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May 24, 2022 |
"Report Technical Issue Form" Inside ClinicalConnect |
Please be advised that ClinicalConnect's "Report Technical Issue Form" is not currently working. To report a technical issue with ClinicalConnect please email the HITS Helpdesk at helpd@hhsc.ca, or for more urgent issues, call 905-521-2100 ext. 43000. |
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Ongoing |
Microbiology Data from North York General Hospital |
For Participant Organizations authorized to view data from OLIS: Microbiology data from NYGH from Dec. 2, 2021 onwards, is currently unavailable in ClinicalConnect. |
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Ongoing |
Sub-Set of Radiology Reports & Images - Joseph Brant Hospital |
Radiology reports and images that are more than 10 years old from Joseph Brant Hospital are unavailable in ClinicalConnect. |
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Ongoing |
Sub-set of Radiology Reports & Images - Brant Community Healthcare System |
Radiology reports and images from the Brant Community Healthcare System (Brantford General Hospital & The Willett Hospital) from 2016 and prior are unavailable in ClinicalConnect. Issue began Feb. 19, 2021 1015 hrs. |
Upcoming Scheduled Data Outage(s)/Portal Downtime(s)s
|
Date & Time |
Data Impacted |
More Info |
|---|---|---|
|
August 16, 2022, 0001 - 0300 hrs |
Health Records for Patients Who Haven't Been to a Hospital/Home & Community Care Service in SW Ontario |
Data for patients who haven't been to a hospital/received healthcare from a LHIN Home & Community Care Support Service in south west Ontario may not be current in ClinicalConnect during this time due to maintenance being performed by Ontario Health. [CRQ000001151642] |
| August 20, 2022, 0030 hrs - 0230 hrs | Data from Hamilton Health Sciences Where Source = "HHSC" | Data from Hamilton Health Sciences (Source = HHSC) will be unavailable in ClinicalConnect due to system maintenance being performed by the hospital. |
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August 20, 2022, 0800 hrs - 1100 hrs |
ClinicalConnect |
ClinicalConnect will be unavailable due to scheduled system maintenance. |
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August 21, 2022, 0001 - 0600 hrs |
Various Ontario Health Source Systems |
Data from the following source systems may be unavailable due to network maintenance being performed by Ontario Health:
[CRQ 1149482] |
Features & Functionality Updates
|
Date of Notice |
Users Impacted |
Feature/Functionality Update |
|---|---|---|
|
June 4, 2022 |
ClinicalConnect Users |
Hamilton Health Sciences' Data Display in ClinicalConnect (updated July 22, 2022) |
|
December 14, 2021 |
Users Authorized to View Data from |
Paediatric COVID-19 Vaccination Information in |
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September 8, 2021 |
All Users |
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June 28, 2021 |
All Users |
Subscribing to New Results Notifications Using ClinicalConnect |
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May 26, 2021 |
All Users |
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May 22, 2021 |
Users Authorized to View Data from |
Viewing COVID-19 Vaccination Information in ClinicalConnect's Pharmacy Module |
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April 11, 2021 |
All Users |
Integration of Data from Hospitals Using ESC Region's HIS Now Complete |
|
March 31, 2021 |
Users at Organizations Authorized to View Primary Care Module |
Ontario Health's Primary Care Data Sharing - Proof of Concept - Project Conclusion |
|
November 02, 2020 |
All Users |
ClinicalConnect Integration with ESC Region's new Hospital Information System |
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August 15, 2020 |
All Users |
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May 4, 2020 |
Users at Authorized Organizations |
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April 15, 2020 |
All Users |
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February 12, 2020 |
All Users |
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December 4, 2019 |
All Users |
Diagnostic Images Available from Grand River Hospital & St. Mary's General Hospital |
|
November 4, 2019 |
All Users |
Completed Second Phase of Integration with Grand River and St. Mary's General Hospitals' new HIS |
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September 22, 2019 |
All Users |
Integration with Grand River Hospital's New HIS, Plus Additional Data in Cardiology Module |
|
September 18, 2019 |
All Users |
Side-By-Side view for modules within the Patient Dashboard discontinued. |
|
June 15, 2019 |
All Users |
Ancillary Online Tools - Scheduled/Unscheduled Outage(s)/Downtime(s)
Ancillary Online Tools includes the Access Governance System (AGS), HITS Digital Health Learning Management System (LMS), Haystack iS Auditing & Surveillance System, and Self-Service Password Manager (SSPM).
|
Date & Time |
Online Tool Impacted |
More Info |
|---|---|---|
|
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No issues to report |
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