ClinicalConnect System Notices

To learn more about ClinicalConnect Support Services, including how technical issues are prioritized, click here. This webpage is updated during business hours, and on a best efforts basis after hours. 


Current Unscheduled Data Outage/Portal Downtime

Date & Time

Data Impacted

More Info

February 19, 2021, 1015 hrs Radiology Reports & Images - Brant Community Healthcare System

Radiology reports and images from the Brant Community Healthcare System (Brantford General Hospital & The Willett Hospital) from 2016 and prior will be unavailable in ClinicalConnect at this time.

November 10, 2020 Scanned/archived records from ESC Region hospitals via acCDR

For Participant Organizations authorized to view data from Acute & Community Clinical Data Repository: scanned/archived health records from ESC Region hospitals not current from Sept. 26 1800 hrs onwards for Erie Shores HealthCare, and from Oct. 31 1800 hrs onwards for Chatham-Kent Health Alliance & Hotel Dieu Grace Healthcare. [PBI000001019347]

November 06, 2020, 0840 hrs New Results for Lab Tests - ESC Region

Flags for New Results for lab tests performed at ‘ESC Region’ hospitals, not currently available in ClinicalConnect (Chatham-Kent Health Alliance, Hotel-Dieu Grace Healthcare & Erie Shores HealthCare). 


Upcoming Scheduled Data Outage(s)/Portal Downtime(s)

Date & Time

Data Impacted

More Info

April 18, 0000 - 0800 hrs ONE ID Access

Please be advised that ONE ID users may not be able to access ClinicalConnect during this time.

April 21, 2021, 2000 - 2300 hrs Data from Ambulatory Care Clinics at Hamilton Health Sciences

Please be advised that data from Ambulatory Care Clinics at Hamilton Health Sciences will be unavailable during this time.

April 22, 2021, 2139 - 2135 hrs ONE ID Access

Please be advised that ONE ID users may not be able to access ClinicalConnect during this time.

April 24, 2021, 0000 - 0400 hrs Data from Digital Health Drug Repository (DHDR)

Please be advised that pharmacy data from DHDR will be available during this time but data will not be current.

April 24, 2021, 0800 - 1300 hrs ClinicalConnect

Please be advised that access to ClinicalConnect will be unavailable during this time due to scheduled maintenance.

April 25, 2021, 0000 - 0030 hrs

Data from Ontario Laboratories Information System (OLIS)

Please be advised that OLIS data may not be available in ClinicalConnect at this time.

Features & Functionality Updates

Date of Notice

Users Impacted

Feature/Functionality Update

April 11, 2021

All Users

Integration of Data from Hospitals Using ESC Region's HIS Now Complete

March 31, 2021

Users at Organizations Authorized to View Primary Care Module

Ontario Health's Primary Care Data Sharing - Proof of Concept - Project Conclusion

November 02, 2020

All Users

ClinicalConnect Integration with ESC Region's new Hospital Information System

August 15, 2020

All Users

Release v5.1

May 4, 2020

Users at Authorized Organizations

Integration of Provincial Client Registry

April 15, 2020

All Users

Scanned and Archived Data from Woodstock General Hospital

February 12, 2020

All Users

Blood Bank Product Data Integrated from Grand River & St. Mary's General Hospital and eUnity Image Viewer Discontinued

December 4, 2019

All Users

Diagnostic Images Available from Grand River Hospital & St. Mary's General Hospital

November 4, 2019

All Users

Completed Second Phase of Integration with Grand River and St. Mary's General Hospitals' new HIS

September 22, 2019

All Users

Integration with Grand River Hospital's New HIS, Plus Additional Data in Cardiology Module

September 18, 2019

All Users

Side-By-Side view for modules within the Patient Dashboard discontinued.

June 15, 2019

All Users

Release v5.0.4


Ancillary Online Tools - Scheduled/Unscheduled Outage(s)/Downtime(s)

Ancillary Online Tools includes the Access Governance System (AGS), Learning Management System (LMS), Security Audit Manager (SAM), and Self-Service Password Manager (SSPM).

Date & Time

Online Tool Impacted

More Info


All online tools available