“The CCAC has over 30,000 patients on service every month. This is a lot of information to share across the LHIN. Physicians’ access to the data using ClinicalConnect opens that door. CCAC data combined with hospital data creates a 360 degree view of the patient”.

- Darlene Arseneau, Senior Director, Corporate Services, Hamilton Niagara Haldimand Brant CCAC

"Our Client Services staff use ClinicalConnect not to replace documents or reports, but to augment the information we have about a patient. ClinicalConnect helps with the flow of patients through the system with as much information as possible, when we need it. It is an efficient tool and promotes autonomy for our users; they don’t have to make multiple phone calls to gather information that is usually needed that instant. Our Rapid Response Nurses and Nurse Practitioners can access clinical information right in the patient’s home and this capability is imperative to their decision-making when treating their patients. This is also true for our Partners, especially our Primary Care Providers, to have data elements from CHRIS at their fingertips and see the ‘CCAC’ journey of their patient which they can do by logging into ClinicalConnect. Overall ClinicalConnect promotes system flow, access to information and in the end, a better ability for CCACs to provide the care our patients require."

- Tania MacDonald, Client Services Manager, HNHB CCAC CHRIS LEAD

“ClinicalConnect allows me to access patient information including assessments, treatments and medical impressions in real time. Having access to a patient’s most recent health information allows me, as a nurse practitioner, to see the big picture of the care plan and intervene accordingly with new or revised interventions. It means I can better anticipate and plan for risks and potential complications; this often results in a reduced need for patients to go to the Emergency Department. For health care providers, it means better job satisfaction because it allows me to create a positive experience for patients.”

- Cindy Shobbrook, Nurse Practitioner, Waterloo Wellington Local Health Integration Network

“I routinely review notes and test results obtained on ClinicalConnect prior to making a home visit for assessment of a patient. Patients appreciate that they don’t have to repeat –yet again–their clinical information.”

- Kim Carere, Care Coordinator, Waterloo Wellington Local Health Integration Network

“ClinicalConnect has proven to be a valuable tool in providing the care team with timely access to information. This technology enabler supports positive patient outcomes and an integrated hospital/community care approach.”

- Sherri McRobert, Clinical Lead of Connecting Care 2 Home Program, South West Local Health Integration Network - Home and Community Care

“ClinicalConnect gives us a clearer picture of our patient’s story and helps us put the pieces together. Once, I used ClinicalConnect to double check a patient’s allergies, and it turned out they had gotten mixed up - without ClinicalConnect I would have prescribed a medication he was allergic to. It goes a long way to foster the professional relationships between organizations in health care and is a great step in the right direction to fully connect care.”

- Heather Barrett, South West Local Health Integration Network - Home and Community Care, Intensive Home Care Team

“ClinicalConnect has been an instrumental tool for my position in Access at the HNHB LHIN. ClinicalConnect enables me to review the patient’s health history and current health status which is helpful when the family and patient are feeling overwhelmed and having difficulty recalling information. It also prevents the patient from having to repeat their story over and over. As the capacities and capabilities of ClinicalConnect continue to grow, I am encouraged by the promise and potential of this platform to continue to provide even more integration between all health care sectors.”

- Sue Riordon, Care Coordinator, Hamilton Niagara Haldimand Brant Local Health Integration Network, Home and Community Care

“Current health care human resource challenges and barriers impact availability of the required resources for conversations and updates. ClinicalConnect access helps bridge that gap by supporting care coordination and review of diagnostics and results.”

- Case Management, Six Nations LTC HCC

“The Health Links approach to coordinated care planning is really about identifying people with the highest care needs in our communities that could benefit from a more coordinated approach to their care. It’s about bringing providers together to wrap care around an individual that’s really focused on that person’s goals and what they’re trying to achieve with their care. The foundational piece to coordinated care is communication, and that’s where I see ClinicalConnect playing a really key role. Everyone is looking at the most up to date plan of care in the moment; this aligns with the Health Links approach –clear, concise communication in a timely way. The power of timely communication ensures that care is well informed. ClinicalConnect increases efficiency and decreases the need for manual faxing or mail outs.”

- Amber Alpaugh-Bishop, South West Health Links