Contact Information

New ClinicalConnect Account Requests: 

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  • All organizations other than Hamilton Health Sciences (HHS): contact your organization’s ClinicalConnect Local Registration Authority
  • HHS physicians or staff: email HHS’ Computer Access Management team at passadmin@hhsc.ca or call ext. 44201, or speak to your department manager who can request access for you. 

ClinicalConnect/AGS Password/Account Support:

If you’ve forgotten your password to access ClinicalConnect/AGS or are having trouble logging in, please contact:

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  • All organizations other than HHS: visit Self-Service Password Manager (SSPM) to manage your password profile or contact your organization’s Local Registration Authority (LRA) for assistance.
  • If you're using ONE ID credentials, please contact your organization's ONE ID LRA or eHealth Ontario's Service Centre Support.
  • HHS physicians or staff: email the HITS Helpdesk at helpd@hhsc.ca or call ext. 43000.

Technical Support When Using ClinicalConnect:

Contact the HITS Helpdesk by email: helpd@hhsc.ca or phone: (905) 521-2100 ext. 43000.


ClinicalConnect Privacy-Related Inquiries: 

Contact the ClinicalConnect Program Office by email: privacy@clinicalconnect.ca or phone: (905-577-8270 ext. 9.


General Feedback:

Contact the ClinicalConnect Program Office by email: info@clinicalconnect.ca.


connecting South West Ontario (cSWO) Program Change Management & Adoption Delivery Partners:

For ClinicalConnect training, or additional infomration about becoming a ClinicalConnect Participant Organization, contact your Local Health Integration Networks' cSWO Change Management & Adoption Delivery Partner team: 

Erie St. Clair (LHIN 1): TransForm Shared Service Organization, cSWO@transformsso.ca
South West (LHIN 2): South West Region Change Management and Adoption Delivery Partner, SouthWestcSWO@lhsc.on.ca
Waterloo Wellington (LHIN 3): eHealth Centre of Excellence, info@ehealthce.ca
Hamilton Niagara Haldimand Brant (LHIN 4): Health Information Technology Services (HITS) eHealth Office at Hamilton Health Sciences, info@HITSeHealth.ca

If you are unsure of what LHIN your organization or practice is located in, please click here to search your LHIN by postal code. Please note, only organizations or practices located within the above LHINs can currently qualify for access to ClinicalConnect.