ClinicalConnect System Notices

To learn more about ClinicalConnect Support Services, including how technical issues are prioritized, click here. This webpage is updated during business hours, and on a best efforts basis after hours. 

 

Current Unscheduled Data Outage(s)/Portal Downtime

Date & Time

System/Data Impacted

More Info

April 9, 2024

Data from Various Hospitals Outside of Ontario Health West Region

For Participant Organizations Authorized to View Data from Various Provincial Repositories: Please be advised due to Hospital Information System maintenance, data from the following hospitals will be unavailable in ClinicalConnect:

  1. Cornwall Community Hospital
  2. Carleton Place & District Memorial Hospital 

October 23, 2023

Data from Bluewater Health

Data from this hospital is currently unavailable in ClinicalConnect. Work is underway to restore service later in 2024.

Ongoing

"Report Technical Issue Form" Inside ClinicalConnect

Please be advised that ClinicalConnect's "Report Technical Issue Form" is not currently working. To report a technical issue with ClinicalConnect please email the HITS Helpdesk at helpd@hhsc.ca, or for more urgent issues, call 905-521-2100 ext. 43000.

Upcoming Scheduled Data Outage(s)/Portal Downtime(s)

Date & Time

System/Data Impacted

More Info

July 23, 2024, 2000 hrs - 2200 hrs

Historical Data from Hamilton Health Sciences (HHS) 

Historical data from HHS may be unavailable in ClinicalConnect due to system maintenance being performed by the hospital. 

July 29, 2024, 0100 hrs - 0500 hrs

Data from Niagara Health (NH) and Hotel Dieu Shaver

Data from NH and Hotel Dieu Shaver will be unavailable in ClinicalConnect due to system maintenance being performed by these organizations.

August 24, 2024, 0800 hrs - 1200 hrs

ClinicalConnect

ClinicalConnect will be unavailable due to scheduled system maintenance.

September 21, 2024, 0800 hrs - 1200 hrs

ClinicalConnect

ClinicalConnect will be unavailable due to scheduled system maintenance.

October 19, 2024, 0800 hrs - 1200 hrs

ClinicalConnect

ClinicalConnect will be unavailable due to scheduled system maintenance.

October 28, 2024, 0100 hrs - 0600 hrs

Data from Niagara Health (NH)

Data from NH will be unavailable in ClinicalConnect due to system maintenance being performed by the hospital.

November 23, 2024, 0800 hrs - 1200 hrs

ClinicalConnect

ClinicalConnect will be unavailable due to scheduled system maintenance.

December 14, 2024, 0800 hrs - 1200 hrs

ClinicalConnect

ClinicalConnect will be unavailable due to scheduled system maintenance.

Data, Features & Functionality Updates 

Date of Notice

Data/Users Impacted

Feature/Functionality Update

June 13, 2024

Update on Addendums of Various Reports with HHSC = Source

Further to the April 17, 2024 posting below, Addendum information for Radiology reports, where "HHSC" is the "Source", is now displaying correctly in ClinicalConnect. Regarding addendums of Cardiology Reports where "HHSC" is the "Source", they too now display correctly in ClinicalConnect except for the following types of reports:

1. Cardiac Cath
2. Echocardiography
3. Electrophysiology
4. ECG
5. Exercise Stress
6. Holter

For these six types of tests, a technical issue still persists in some cases if the "Status" of the report is "Amended". To ensure you obtain the complete report, please contact the Health Records department at the Hamilton Health Sciences hospital site where the test/procedure was performed.

April 17, 2024

Addendums of Various Reports with HHSC = Source

Radiology and Cardiology reports as well as some Transcription reports where "HHSC" is the "Source" in ClinicalConnect are currently not displaying addendum information correctly. Work is underway to fix the technical issue, however in the meantime, if the "Status" of a report in one of these modules is "Amended", and there is no obvious indication of an addendum in the report details, please contact the Health Records department at the Hamilton Health Sciences hospital site where the test/procedure was performed to ensure you obtain the complete report.

March 21, 2024

Genetics, Malignant Hematology-Flow and Bone Marrow Reports from HRLMP

Genetics, Malignant Hematology-Flow and Bone Marrow Reports from the Hamilton Regional Laboratory Medicine Program (HRLMP), generated from June 4, 2022 onwards, are now available to all authorized ClinicalConnect users in PDF format in the Pathology & Genetics Module. In ClinicalConnect, the "Source" of all Genetics reports is "HHSC". For additional info, visit https://info.clinicalconnect.ca/CC/healthcare/resource-centre-summary-of-hhs-data-display-changes 

March 13, 2024

Scanned and Archived Health Records from STEGH and LWHA

Scanned and archived health records from St. Thomas Elgin General Hospital and Listowel Wingham Hospital Alliance are now viewable in ClinicalConnect's Health Records module.

January 18, 2024

HHS/HRLMP Pathology Reports

Pathology Reports from the Hamilton Regional Laboratory Medicine Program (HRLMP) are now available to all authorized ClinicalConnect users in PDF format in the Pathology & Genetics Module. In ClinicalConnect, the "Source" of all HRLMP Pathology Reports is "HHSC". For additional info, visit https://info.clinicalconnect.ca/CC/healthcare/resource-centre-summary-of-hhs-data-display-changes 

October 18, 2023

Oncology Data from Niagara Health

Oncology data from visits to Niagara Health's Walker Family Cancer Centre (WFCC), including historical data, is now viewable in ClinicalConnect's Transcriptions Module (where the "Source" is WFCC, and the "Facility" is St. Catharines Site). For additional info, visit https://info.clinicalconnect.ca/CC/healthcare/resource-centre-advanced-search#Source

N/A

Sub-set of Radiology Reports and Images from Joseph Brant Hospital and Brant Community Healthcare System

The following radiology reports and images are unavailable in ClinicalConnect:

  1. Those that are more than 10 years old from Joseph Brant Hospital

  2. Those that are more than 5 years old from Brant Community Healthcare System

August 14, 2023

ClinicalConnect Users

ClinicalConnect users are reminded that the "Organisms Isolated" column in the List View of the Microbiology module does not identify all isolated organisms for microbiology tests performed at Hamilton Health Sciences and St. Joseph's Healthcare Hamilton. The information is viewable in the detailed report; be sure to always open and carefully review the detailed report in any module.

July 7, 2023

Mozilla Firefox Browser Users, Viewing Diagnostic Images from Ontario Health West Region Hospitals

Diagnostic images from hospitals in Ontario Health West Region cannot be viewed in ClinicalConnect when using Firefox (internet browser) version 44 or higher. Please use a different, supported internet browser.

June 5, 2023

All Users

Please note the following changes in relation to oncology records from Niagara Health:

  • As of June 5, 2023, ClinicalConnect’s “Source” called “HNHB Regional Cancer Program” will no longer include any net new oncology data from Niagara Health. 

  • Oncology data from visits to Niagara Health’s Walker Family Cancer Centre up to and including June 2, 2023 will remain viewable under the HNHB Regional Cancer Program “Source”. 

  • Certain oncology records (progress notes and consult notes) for care provided to patients at Niagara Health’s Walker Family Cancer Centre from June 5, 2023 onwards will still be viewable in ClinicalConnect’s Transcription module (where the “Source” is Niagara Health System, and the “Facility” is St. Catharines Site). 

A project is underway to re-integrate the remaining oncology data from Niagara Health with ClinicalConnect. 

February 1, 2023

ClinicalConnect Users at Hamilton Health Sciences

Formulary Module in ClinicalConnect no longer available; please refer to the Formulary lists within the hospital's Epic Hospital Information System

June 4, 2022

All Users

Hamilton Health Sciences' Data Display in ClinicalConnect (updated July 22, 2022)

December 14, 2021

Users Authorized to View Data from
Digital Health Drug Repository (DHDR)

Paediatric COVID-19 Vaccination Information in
ClinicalConnect's Pharmacy Module

September 8, 2021

All Users

Viewing SMGH & GRH Cardiology Data in Cardiology Module

June 28, 2021

All Users

Subscribing to New Results Notifications Using ClinicalConnect

May 26, 2021

All Users

Next Release of ClinicalConnect (version 5.2) Now Live

May 22, 2021

Users Authorized to View Data from
Digital Health Drug Repository (DHDR)

Viewing COVID-19 Vaccination Information in ClinicalConnect's Pharmacy Module

 


Ancillary Online Tools - Scheduled/Unscheduled Outage(s)/Downtime(s)

Ancillary Online Tools includes the Access Governance System (AGS), HITS Digital Health Learning Management System (LMS), Haystack iS Auditing & Surveillance System, and Self-Service Password Manager (SSPM).

Date & Time

Online Tool Impacted

More Info

 

No issues to report