ClinicalConnect System Notices

To learn more about ClinicalConnect Support Services, including how technical issues are prioritized, click here. This webpage is updated during business hours, and on a best efforts basis after hours. 


Current Unscheduled Data Outage/Portal Downtime

Date & Time

Data Impacted

More Info

November 10, 2022, 0900 hrs

Diagnostic images from St. Mary's General and Grand River Hospitals intermittently unavailable from last 15 days

Certain images from the last 15 days from SMGH and GRH may be unavailable in ClinicalConnect. SWODIN team working to restore full service.

October 12, 2022, 0900 hrs

Scanned/archived health records from Niagara Health

Data normally viewable from ClinicalConnect's Health Records module from Niagara Health is currently unavailable. 

N/A - see "More info"

Certain Diagnostic Images from Grand River and St. Mary's General Hospitals

Certain diagnostic images from Grand River and St. Mary's General Hospitals, taken between April 2022 and September 2022, may not be viewable in ClinicalConnect. Work is underway to resolve the technical issue. 

June 9, 2022

Viewing Diagnostic Images from Hospitals in Ontario Health West Region
(SW Ontario)

ClinicalConnect includes GE Centricity ZFP Viewer to allow users to view diagnostic images from hospitals in Ontario Health West Region. Please be advised of the following from GE:

Potential to display inaccurate measurement on images in Centricity ZFP viewer.

Safety Issue #1: Distance and Area measurement values can display inaccurately on images that are scaled down from their original resolution
Action:  Do not utilize any measurements when the "Lossy" overlay is displayed in the lower left of the viewport and, when you hover over the word "Lossy", it displays the tooltip box with the phrase "image scaled down from its original resolution"

Safety Issue #2: When the image contains non-squared pixels including DICOM Gray Scale Presentation State (GSPS), all measurements displayed in the viewer as well as the scale marker are inaccurate
Action:  Do not perform any measurement on non-squared pixel images.  Always confirm critical diagnostic measurements by other means (i.e using a fiducial marker of known size) or confirm with acquisition site.

Please refer to User Manual available in the Centricity ZFP Viewer about the Lossy Function, and also refer to the corresponding diagnostic imaging report that's available in ClinicalConnect.

May 24, 2022

"Report Technical Issue Form" Inside ClinicalConnect

Please be advised that ClinicalConnect's "Report Technical Issue Form" is not currently working. To report a technical issue with ClinicalConnect please email the HITS Helpdesk at, or for more urgent issues, call 905-521-2100 ext. 43000.


Microbiology Data from North York General Hospital

For Participant Organizations authorized to view data from OLIS: Microbiology data from NYGH from Dec. 2, 2021 onwards, is currently unavailable in ClinicalConnect.


Sub-Set of Radiology Reports & Images - Joseph Brant Hospital

Radiology reports and images that are more than 10 years old from Joseph Brant Hospital  are unavailable in ClinicalConnect.


Sub-set of Radiology Reports & Images - Brant Community Healthcare System

Radiology reports and images from the Brant Community Healthcare System (Brantford General Hospital & The Willett Hospital) from 2016 and prior are unavailable in ClinicalConnect. Issue began Feb. 19, 2021 1015 hrs.


Upcoming Scheduled Data Outage(s)/Portal Downtime(s)s

Date & Time

Data Impacted

More Info

November 29, 2022, 2100 hrs - November 30, 2022, 0300 hrs


ClinicalConnect will be unavailable due to scheduled network maintenance.

November 30, 2022, 2100 hrs - 2125 hrs

ONE ID/Organizational Credentials to Access ClinicalConnect

Those who use ONE ID or their organization's credentials to access ClinicalConnect may be unable to do so during this time due to system maintenance being performed by Ontario Health [CRQ000001155594]

December 17, 2022, 0800 hrs - 1100 hrs


ClinicalConnect will be unavailable due to scheduled system maintenance.

Features & Functionality Updates

Date of Notice

Users Impacted

Feature/Functionality Update

June 4, 2022

ClinicalConnect Users

Hamilton Health Sciences' Data Display in ClinicalConnect (updated July 22, 2022)

December 14, 2021

Users Authorized to View Data from
Digital Health Drug Repository (DHDR)

Paediatric COVID-19 Vaccination Information in
ClinicalConnect's Pharmacy Module

September 8, 2021

All Users

Viewing SMGH & GRH Cardiology Data in Cardiology Module

June 28, 2021

All Users

Subscribing to New Results Notifications Using ClinicalConnect

May 26, 2021

All Users

Next Release of ClinicalConnect (version 5.2) Now Live

May 22, 2021

Users Authorized to View Data from
Digital Health Drug Repository (DHDR)

Viewing COVID-19 Vaccination Information in ClinicalConnect's Pharmacy Module

April 11, 2021

All Users

Integration of Data from Hospitals Using ESC Region's HIS Now Complete

March 31, 2021

Users at Organizations Authorized to View Primary Care Module

Ontario Health's Primary Care Data Sharing - Proof of Concept - Project Conclusion

November 02, 2020

All Users

ClinicalConnect Integration with ESC Region's new Hospital Information System

August 15, 2020

All Users

Release v5.1

May 4, 2020

Users at Authorized Organizations

Integration of Provincial Client Registry

April 15, 2020

All Users

Scanned and Archived Data from Woodstock General Hospital

February 12, 2020

All Users

Blood Bank Product Data Integrated from Grand River & St. Mary's General Hospital and eUnity Image Viewer Discontinued

December 4, 2019

All Users

Diagnostic Images Available from Grand River Hospital & St. Mary's General Hospital

November 4, 2019

All Users

Completed Second Phase of Integration with Grand River and St. Mary's General Hospitals' new HIS

September 22, 2019

All Users

Integration with Grand River Hospital's New HIS, Plus Additional Data in Cardiology Module

September 18, 2019

All Users

Side-By-Side view for modules within the Patient Dashboard discontinued.

June 15, 2019

All Users

Release v5.0.4


Ancillary Online Tools - Scheduled/Unscheduled Outage(s)/Downtime(s)

Ancillary Online Tools includes the Access Governance System (AGS), HITS Digital Health Learning Management System (LMS), Haystack iS Auditing & Surveillance System, and Self-Service Password Manager (SSPM).

Date & Time

Online Tool Impacted

More Info


No issues to report