Update on ClinicalConnect Onboarding Support

Beginning Wednesday, April 1, 2020, please direct your inquiries according to your organization's need as outlined below. After you’ve read these options, if you’re not sure which is appropriate for you, please contact the ClinicalConnect Program Office for assistance and your inquiry will be re-directed appropriately:

Email: info@clinicalconnect.ca

Phone: 905-577-8270 ext. 1

I want to: 

Organization to Contact

Website

Email

Phone

ClinicalConnect

Apply to become a ClinicalConnect Participant Organization

ClinicalConnect Program Office

Healthcare Organizations

Sole Practitioners

N/A

N/A

Follow-up on previously-submitted ClinicalConnect application and related documents

ClinicalConnect Program Office

N/A - please phone or email about your specific inquiry

agreements@clinicalconnect.ca

905-577-8270 ext. 1

Inquire about ClinicalConnect end user training (and our organization already has access to ClinicalConnect)

ClinicalConnect Program Office

Visit ClinicalConnect's Training Support page

N/A

N/A

Report technical issue while using ClinicalConnect

HITS Helpdesk

N/A - please phone or email about your specific inquiry

helpd@hhsc.ca

905-521-2100 ext. 43000

Report difficulties logging into ClinicalConnect with my ONE ID credentials

Ontario Health's Service Desk

N/A - please phone or email about your specific inquiry

servicedesk@ehealthontario.on.ca

1-866-250-1554

ONE ID Credentials & Provincially-Managed Data Repositories (Acute & Community Clinical Data Repository, DI-CS, DHDR, OLIS)

Request access to provincial repositories (OLIS, DHDR, DI CS, acCDR) using ONE ID

Ontario Health's Onboarding Team

eHealth Ontario’s Digital Health Services Overview

OH-DS_Repositories@ontariohealth.ca

N/A

Other

Transition off DPV and move to ClinicalConnect to view DHDR data

Ontario Health's Service Desk

N/A - please phone or email about your specific inquiry

servicedesk@ehealthontario.on.ca

1-866-250-1554

Request assistance with ONE ID Registrations/my role as ONE ID LRA

Ontario Health's Service Desk

N/A - please phone or email about your specific inquiry

servicedesk@ehealthontario.on.ca

1-866-250-1554

General information about ClinicalConnect is available by reviewing the rest of this ClinicalConnect information website.

General information about provincially-managed data repositories is available by visiting https://ehealthontario.on.ca/en/for-healthcare-professionals/digital-health-services.